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INDIVIDUALS who have opened a brand new smartphone beneath the Christmas tree have been cautioned about a prevalent error that can be quite perilous.
Whether utilizing an old charging cable or purchasing new ones online, an incorrect selection could lead to an explosion or electrocution.
An estimated 1.8 million phone chargers are purchased online in the UK every year, according to the Electrical Safety First charity.
Although the lure of inexpensive options may entice you, think twice since counterfeit chargers can be fatal.
The charity has evaluated numerous counterfeit chargers and found that almost all of them (98 percent) were capable of causing a lethal electric shock or igniting a fire.
Not only is it potentially lethal, but it could also damage your Android device or iPhone.
Additionally, they are generally inferior, meaning it will require more time to recharge your phone.
Electrical Safety First indicates that unsafe chargers are frequently manufactured in China for as little as 3p.
These typically utilize low-quality components and may lack critical elements such as a fuse.
A genuine iPhone charger contains over 60 components, whereas fakes might include less than half.
“Counterfeit chargers can lead devices to overheat and even explode, ruining your phone – and possibly resulting in serious injuries for you,” the charity cautions.
“The substandard components often found in counterfeit chargers may result in electrocution, damaging your phone’s internal components and leaving you quite shaken as well.”
They recommend verifying whether you can securely plug it into the wall – if it doesn’t fit properly, the pins might be of incorrect size and therefore perilous.
Additionally, search for key information such as a brand name or logo, a model and batch number, and the CE or UKCA mark, which all dependable electronic accessories possess.
However, don’t depend solely on a CE or UKCA mark as an assurance of safety since it can be easily replicated.
Individuals should check that the voltage and current rating correspond with that of your phone.
“A third of individuals who purchased a counterfeit electrical item bought it from an online marketplace,” Electrical Safety First states.
“Electrical Safety First advises purchasing from a trusted retailer, either directly from the manufacturer’s website or a reputable High Street store – the products they sell will comply with the appropriate safety standards, and should something go awry, you can return the item for repair or a refund.”
The Sun’s Reader’s Advocate Mel Hunter clarifies your position.
If a purchase malfunctions, you have the right to receive your funds back.
The Consumer Rights Act stipulates that items you purchase should be of acceptable quality, as specified, suitable for intended use, and durable over a reasonable period.
If they do not meet any of those standards, it may be alluring to go directly to the manufacturer. However, accountability rests with the store from which you purchased them. Don’t let them sidestep responsibility.
You may encounter store employees who either are unaware of the regulations or fail to enforce them, so enter prepared with knowledge of your rights.
You have a mere 30 days to reject a defective item and reclaim your funds.
After this period, the retailer can choose to fix the product.
There is no inherent right to return an item to a store simply because you changed your mind.
However, in practice, many retailers do maintain a returns policy, allowing you to return your purchase within a designated timeframe.
Whether they provide a refund, exchange, or credit is entirely determined by the retailer. The situation differs if the purchase was made online.
In that case, you automatically have 14 days from the date of delivery to return the item for a complete refund.
If you choose click-and-collect, you maintain the same rights as anyone ordering online.
What should you do if your package fails to arrive?
When the issue first occurs, it might be beneficial to reach out to the delivery service to see if they can locate your missing parcel.
Nonetheless, it is always the retailer’s obligation to ensure your items reach you, so demand they resolve the issue.
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