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Houston Airports marks record holiday travel and a 99% decrease in severe traffic at IAH
In spite of this increase in passenger volume, Houston Airports accomplished significant advancements in traffic flow, underscoring the effectiveness of recent infrastructure enhancements, improved customer service approaches, and operational advancements.
Traffic declines that establish a new benchmark
Throughout the 11-day holiday travel span:
- Peak traffic times entering Bush Airport diminished by 90% compared to last Christmas.
- Periods of severe traffic saw a remarkable 99% drop.
Enhancing the travel experience
“Our aim was to ensure a seamless journey during one of the busiest travel periods of the year,” stated Jim Szczesniak, director of aviation for Houston Airports. “The outcomes indicate that our investments in infrastructure, technology, and customer service are yielding positive results. We take pride in our team and the traveling public for collaborating to make this holiday season successful. Our coordinated efforts between Houston Airports and Houston Police ensured smooth traffic flow at our departure curbs while passengers followed instructions and effectively utilized cell phone lots. These initiatives, combined with enhancements like the new International Arrivals Curb and expanded entrance for Terminal C garage, reflect our dedication to providing world-class service and efficiency.”
Significant enhancements made a difference
Houston Airports enacted various strategic improvements in 2024 to assist holiday travelers:
- Traffic Flow Solutions: The new IAH International Arrivals Curb, featuring seven dedicated lanes aimed at minimizing congestion and expediting pick-ups, was inaugurated on December 14. This was alongside the reopening of the previously closed entry lane ahead of the Thanksgiving travel season.
- Customer Service Expansion: Houston Airports augmented the number of Landside Agents and Customer Service Representatives to manage traffic and assist passengers. They also collaborated closely with Houston Police and other law enforcement to regulate traffic and maintain safety.
- Parking Reservations and Cashless Payment Systems: A cashless parking system was implemented to enhance efficiency and convenience at HAS garages and ecopark.
“Our priority remains delivering a safe, stress-free experience,” remarked Kelly Woodward, chief operating officer for Houston Airports. “These upgrades enabled us to cater to record passenger numbers while ensuring smooth traffic flow. It’s a win for travelers and our city.”
Looking ahead: Commitment to advancement
Enhancements at IAH are ongoing as the new International Central Processor opens in the first of two phases. In early 2025, 11 lanes on the upper level will open as United Airlines shifts Terminal E check-in operations to the new facility.
The construction projects, encompassing the IAH International Terminal, the IAH Terminal B Transformation, and the HOU 7-gate expansion, exemplify Houston Airports’ commitment to collaborating with stakeholders and airline partners to enhance critical infrastructure while prioritizing passenger experience with minimal disruptions during peak travel times. Houston Airports remains dedicated to maintaining passenger confidence and leading the industry in efficiency, service, and innovation.
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