Vice President of Travel Innovations at Citi

Citi Travel offers clients the opportunity to accumulate and utilize ThankYou® points through booking flights, accommodations, vehicle rentals, and attractions. Citi Travel is an integral aspect of the ThankYou Rewards program and plays a crucial role in the overall rewards framework. This position will concentrate on crafting the product roadmap across all our travel sectors – air, accommodation, vehicles, and attractions. Manage the complete product lifecycle, from conception to launch, ensuring prompt delivery and high-quality execution. Proactively drive annual growth, including, but not limited to, boosting customer transactions, visits, and overall engagement.

The responsibilities of this position include:

• Comprehensive insight into the fundamental travel booking experience on the Citi Travel portal.
• Utilize and collaborate with technology teams alongside the Delivery lead to facilitate a seamless digital travel booking process.
• Formulate clear and actionable specifications for new features that convey business requirements with precision and transparency, fostering alignment among stakeholders.
• Persuade across the organization to advocate for priorities and navigate obstacles to influence key KPIs.
• Collaborate across departments to resolve production challenges that impact customer experiences.
• Develop business cases and provide value by proactively identifying prospects for enhancements and expansion.
• Collaborate with servicing, marketing, compliance, and risk management teams to set roadmap priorities.
• Track, report, and deliver robust analytics that support strategic initiatives.

Qualifications:

• 5+ years of experience in product management or a related domain.
• Familiarity with the product development lifecycle, including ideation, strategic planning, requirements definition, and value management.
• A bachelor’s degree is required; an advanced degree is preferable.
• Excellent verbal and written communication capabilities, including presentation skills.
• Experience in project management and governance with a proven ability to develop project plans and mobilize a diverse group of stakeholders to recognize and achieve milestones within designated timelines.
• Outstanding organizational skills, with a proven capability to effectively manage multiple concurrent priorities alongside excellent judgment and analytical thinking.
• Self-driven with a commitment to fostering and maintaining a culture of control within the business.
• Proven relationship management skills, capable of strengthening relationships, forging partnerships, and influencing a diverse group of stakeholders across various business sectors and critical support areas.
• Detail-oriented, with a demonstrated ability to question and identify opportunities within current processes and business operations by utilizing prior experiences and knowledge of the organization.
• Extensive functional understanding of Credit Card Rewards is advantageous.
• Pragmatic problem-solver, forward-thinking, and independent-minded.

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Product Sales

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Time Type:

Full time

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Primary Location:

Wilmington Delaware United States

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Primary Location Full Time Salary Range:

$125,760.00 – $188,640.00

In addition to base salary, Citi’s offerings may also comprise, for eligible employees, discretionary and formulaic incentive and retention rewards. Citi provides competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; as well as wellness initiatives. Furthermore, Citi offers paid time off packages, which include planned time off (vacation), unplanned time off (sick leave), and paid holidays. For further details regarding Citi employee benefits, please visit citibenefits.com. Available offerings may differ based on jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Jan 22, 2025

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Citi is an equal opportunity and affirmative action employer.

Eligible applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its affiliates (“Citi”) invite all qualified interested candidates to apply for career opportunities. If you are an individual with a disability and require reasonable accommodations to utilize our search tools and/or apply for a career opportunity, please review Accessibility at Citi.

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