“Exclusive BLT Pairing: Join the Elite Trainer for Ultimate Fun!”

Greetings everyone,

I’m facing some bewildering challenges with my Elite Direto XR home trainer and its Bluetooth pairing, and I am hopeful that someone here might have some advice. Here’s the situation:

1. The primary and “enjoyable” features function in selected applications:
   When using applications like Zwift Companion and Elite’s own My E-Training, I can successfully pair the trainer for specific functions, such as commencing a workout or racing. For instance, Zwift Companion, when used as a bridge, connecting the trainer (along with other devices) to my computer via WiFi, performs flawlessly for Zwift racing.

2. Issues emerge with settings and firmware upgrades:

   • In My E-Training, when I select the “Configure” button, the application continues searching without ever detecting the trainer, despite being able to connect the trainer through other features of the app.
   • Similarly, in Zwift Companion, even though the trainer connects for racing, it does not show up when attempting to update firmware via Bluetooth, under “Zwift Hardware” in the menu.

3. Trainer reliably connects to certain applications:

   • Using Elite’s Upgrado app, I can connect to the trainer and verify/install firmware updates without any problems.

4. Trainer appears in Bluetooth settings but fails to pair:

   • When I access my Android phone’s Bluetooth settings, the trainer is visible but does not permit me to pair it manually. I realize this might be standard for fitness devices, but it adds to the ambiguity.

5. Excellent connectivity to other applications and devices:

   • The trainer connects seamlessly to my PC through Zwift, on my Garmin Edge, and it also pairs with various third-party apps on my phone for training.
   • I’ve verified that no other devices or applications are connected to the trainer while I attempt to troubleshoot.
   • Firmware is current via Upgrado.
   • I’ve deleted/reinstalled/updated all pertinent applications, to the best of my knowledge.

My Inquiries:

1. Has anyone encountered similar challenges where applications can connect for certain functions (e.g., training/racing) but fail for settings or firmware updates?
2. Could this be related to how the Elite Direto XR interacts with different Bluetooth profiles?
3. Is there a workaround or setting I may be overlooking that could make the trainer apparent in these particular situations?

Thanks in advance for your assistance!

(Yes, I’ve utilized ChatGPT to structure this post – otherwise it would just be an incoherent stream of thoughts – and only partially in proper English)

This is typical because it’s not Zwift hardware; it’s Elite hardware. Only the Upgrado app has the capability to update the firmware of an Elite trainer.

You shouldn’t attempt to pair it through the phone’s native Bluetooth settings, so this is not significant. If it worked, it would disrupt other applications like Zwift that rely on managing the connection.

Ah, I understand. So I shouldn’t be seeing any non-Zwift trainers in that menu? Even when connected?

Exactly, only Zwift branded hardware will be visible there, such as the Zwift Hub, Click, Play, Ride.