VA Deploys New Textual content-Primarily based Course of For Simpler, Quicker Journey Pay Reimbursement, Patient Check-In | VA Columbia Missouri Well being Care

The new choice, referred to as Patient Check-In, or PCI, permits Veterans to file a mileage-only journey reimbursement declare and carry out self-check-in actions inside 45 minutes of arriving at their appointment utilizing their smartphone. 

“Through our VEText appointment reminder system, Veterans receive an initial text, usually a week before their upcoming appointment,” mentioned Marc Goldsmith, Mobility Manager at Harry S. Truman Memorial Veterans’ Hospital. “Once the Veteran confirms the appointment via text, a second text acknowledges receipt of the confirmation and provides additional information. On the day of their appointment, the Veteran will receive a text 15 to 45 minutes beforehand with an option to file a travel reimbursement claim and check-in electronically. The patient must be on-site at their clinic to use the PCI option.”

The fundamental objective of the brand new system is to offer Veterans with a sooner, extra handy solution to file a journey reimbursement declare utilizing their smartphone, whereas on the similar time avoiding traces on the check-in desk once they arrive. Veterans additionally obtain their journey pay reimbursement sooner utilizing the brand new PCI choice.

“Veterans always have the option to file their travel claim online and check-in for an appointment with a staff member,” Goldsmith mentioned. “Our staff are honored to check Veterans in for their appointments and to answer questions they may have about travel claims and our new PCI option.”

“Above all, Veterans are at the center of everything we do,” Goldsmith added. “Veterans, caregivers, and VA staff helped to design this new option by providing feedback during every step of the process.”