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This course of applies for purchasers holding tickets for journey between 13 Aug 2025 – 18 Aug 2025 for journey on Air Canada marketed and operated flights, or for different airways codeshare flights operated by Air Canada and Air Canada Rouge.
Air Canada Express flights operated by Jazz and PAL will not be impacted and proceed to function as scheduled.
ELIGIBILITY
Unused and partially used 014 tickets, all fares, together with Aeroplan flight rewards tickets for system-wide journey on Air Canada and Air Canada Rouge, and different airways’ tickets with flights operated by Air Canada and Air Canada Rouge; journey dates have to be between 13 Aug 2025 – 18 Aug 2025
REFUND PROCESS for INVOLUNTARY CANCELLATION
Customers who name Air Canada to request a refund might be referred again to their journey company. With the exception of tickets below Air Canada Control, refunds of all GDS issued tickets have to be processed by journey businesses.
If the scheduled flight is cancelled, all unused and partially used tickets, for journey on Air Canada operated flights, together with tickets with interline segments, for journey from 13 Aug 2025 – 18 Aug 2025 are eligible for full refund.
In your GDS, cancel the PNR and course of an involuntary refund by coming into the Flight Disruption Policy waiver code within the Refund Waiver Field of the involuntary refund masks.
Refunds are processed to the unique type of cost; for money cost, refunds are processed through Credit Memo (CM). Refer to your BSP/ARC report back to evaluate CM issued to your company.
Applicable fee won’t be recalled for eligible tickets. Please enter 0.00 within the fee field of the involuntary refund masks.
Partially used
Refund in line with the fare break down within the ticket fare calculation field.
Partially used complicated itineraries corresponding to:
Tickets below AC Control
Call the Contact Centre. If brokers are unable to help, they may queue the PNR to the Rates Desk for the refund.
IT/BT
Unused and partially used tickets have to be refunded in your GDS.
Tax on Group Tour Conductor
Taxes have to be refunded by the Group Travel Desk. Please request refund through e-mail utilizing your group case quantity.
Corporate
Contract tickets
Refund through GDS to the unique type of cost.
aircanada.com/brokers
NDC
Air Canada for Business
Aeroplan Flight Rewards
EMDs
EMDs related to a GDS issued ticket for journey from 13 Aug 2025 – 18 Aug 2025, might be mechanically refunded to the unique type of cost by Air Canada after you have refunded the GDS tickets. For refund notification, please make sure the PNR consists of the shopper’s e-mail deal with. Processing time might take as much as one week; please don’t name the Contact Centre
FLIGHT PASS
For flights cancelled throughout the labour disruption, between 13 Aug 2025 – 18 Aug 2025, as soon as clients otherwise you obtain the flight cancellation e-mail or queue, Flight Pass bookings will be cancelled through My Bookings. Fee won’t apply.
If clients wish to rebook exterior of the labour disruption interval, please name the Contact Centre to course of the change. Change and cancellation payment won’t apply for flight credit utilized by 12 Sep. 2025.
Extension of eligible flight credit could also be thought of on a case-by-case foundation. Please contact your Sales Manager who will request through the Flight Pass staff.
GROUPS
Ticketed Groups
If a flight is cancelled and the group can’t rebook on different dates, tickets could also be refunded within the GDS.
Cancel the PNR and course of an involuntary refund by coming into the Flight Disruption Policy waiver code within the Refund Waiver Field of the involuntary refund masks.
Un-ticketed Groups
If a flight is cancelled earlier than the tickets may very well be issued, the group might be cancelled with out penalty and can’t be rebooked. If the flight continues to be working, tickets are anticipated to be issued by the ticketing deadline.
TICKET EXCHANGE PROCESS
Exchange course of for Groups
Per the Goodwill coverage, teams with journey dates between 13 Aug 2025 – 18 Aug 2025 will be rebooked inside the rebooking window. For tickets issued in Canada and the U.S., contact the Group Travel Desk through e-mail on the relevant Group Case. For tickets issued internationally, please contact your respective Sales Office Group Desk.
- If an acceptable flight can’t be discovered for the group within the rebooking window and the unique flight continues to be working, the group can maintain the unique flight or cancel the area and maintain the tickets as Future Travel Credits, as per fares guidelines.
- If all passengers have to be rebooked collectively inside the rebooking window, Group Travel Desk brokers and internationally, your respective Sales Office Group Desk will help to rebook your group as per availability. You might want to change the tickets in your GDS by including the endorsement supplied within the Goodwill coverage.
- If just a few passengers (lower than 10) want rebooking on totally different flights, please guide new flights in a brand new PNR, in your GDS, and change the tickets with the endorsement supplied within the Goodwill coverage. Once accomplished, notify the Group Travel Desk for N.A and internationally, your respective Sales Office Group Desk, through e-mail utilizing your group case so to make sure the unique area is launched.
COMMUNICATION AND SELF-SERVICE
Notification to affected travellers
Notifications might be despatched from [email protected]
Self-Service Tool through My Bookings
Rebooking
Air Canada’s self-service rebooking software permits clients holding 014 tickets, whatever the reserving channel to handle their flight disruptions, by accepting and rebooking alternate flights, even when they’re on the airport. You and your clients, through My Bookings, can settle for Flight Disruption and seek for alternate flights when out there.
Refunds
The Self-Service Tool helps refund to the unique type of cost for sure ticket sorts and reserving channels, corresponding to Air Canada direct and Amadeus GDS bookings. For different ticket sorts and reserving channels, together with non-Amadeus GDS bookings, refunds to the unique type of cost have to be processed by Travel Agents.
FREQUENTLY ASKED QUESTIONS
Travel
1. The outbound flight is cancelled, however my buyer is planning on utilizing the return flight. Will the return flight coupon standing stay ‘OPEN”?
For the labour disruption interval from 13 Aug 2025 – 18 Aug 2025, when the outbound flight is cancelled however the inbound continues to be working, the inbound flight won’t mechanically cancel.
To stop a No Show on the return flight, please contact your clients and cancel the flight, or change it as required.
2. My buyer was protected on one other airline. What is the check-in course of?
Customers should check-in with the opposite airline. They will want their new ticket quantity and the opposite airline reserving quantity. When connecting to/from different airways’ flights, clients are required to pick-up their checked luggage and re-check them with the opposite airline.
3. For clients rebooked in Economy as a substitute of Business Class or Premium Economy as ticketed, does a refund apply for the fare distinction?
Yes. Please request refund through the Ticket Refund Application
4. Air Canada Express flights are working, what are the flight numbers?
AC 7680 – 8999 for Air Canada Jazz
AC 2250 – 2287 for PAL Airlines
AC 2490 – 2523 for Landline Company Inc.
Refunds
5. Are taxes, charges and extra prices related to the tickets, refundable?
Certain taxes, charges, and prices are refundable primarily based on the next:
- The fare sort, refundable/non-refundable
- Whether tickets are unused or partially used
- Regulations of the nation the place the ticket was bought and/or the departure nation
Please seek advice from the Refundable Tax Guide
6. For clients who bought a ticket and paid with an AC Wallet, ACTV/eCoupon, the place will refunds be processed?
Refunds are at all times processed to the unique type of cost. When tickets are paid with 2 types of cost, refunds might be processed in line with quantity paid in every type of cost.
7. Is there something totally different with refunds of IT/BT no fare tickets?
No. Refund IT/BT tickets as you do right now with an involuntary cancellation, to the unique type of cost.
Commission and Mark-Up
8. Is Air Canada recalling Time of Ticketing fee on refunded tickets?
We will not be recalling relevant Time of Ticketing fee entered within the fee field for refunds of tickets for cancelled flights with journey dates 13 Aug 2025 – 18 Aug 2025.
9. What about mark up?
There is not any change to present coverage.
If clients request refund from Air Canada, they are going to be referred to you. You are required to refund your clients for the total quantity they paid for the Air Canada ticket. If Air Canada is the Merchant of Record, the total quantity charged to the unique type of cost might be refunded, and you’ll obtain a Debit Memo for the mark up if relevant.
On an distinctive foundation, ought to Air Canada be processing refunds in your behalf, we are going to refund the quantity remitted to Air Canada. Refunds won’t embody mark-ups, service charges you or any third occasion that will have been charged to the shopper.
10. What do I put within the fee field of the Refund Mask?
Enter 0.00 within the fee field in your handbook refund entry.
We ask that you just contact your respective GDS assist desk for steerage.
Documentary Requirements for Tax Purposes
Air Canada wish to remind all journey businesses that as a gross sales agent of Air Canada, it’s your accountability to adjust to tax and regulatory necessities when issuing a refund to buyer.
Such necessities embody, however will not be restricted to, the issuance of a credit score be aware/refund receipt, which have to be retained on file, for no less than 7 years and have to be made out there on the request of Air Canada.
Travel businesses could also be assessed a service payment plus relevant taxes for lacking or incorrect credit score notes/refund receipts. In addition, Air Canada might difficulty a debit memo to the company for the worth of the taxes, charges and prices.
As an instance, it’s a requirement below GST(XG), HST(RC), QST(XQ) and ATSC (CA) legislations, {that a} credit score be aware/refund receipt be issued to buyer containing the next data:
- A press release that the doc is a credit score be aware/refund receipt.
- Name of the Supplier
- Date on which the credit score be aware/refund receipt was issued.
- Tax registration quantity(s) of the provider
- Name of Customer
- Breakdown of all taxes refunded with title and quantity.
Tax Registration numbers for Air Canada:
- Goods and Services Tax – Canada 100092287 RT0001
- Harmonized Sales Tax – Canada 100092287 RT0001
- Quebec Sales Tax – Canada 1000043172 TQ1991
For full particulars, please seek advice from the Refundable Tax Guide.
This web page was created programmatically, to learn the article in its authentic location you possibly can go to the hyperlink bellow:
https://www.aircanada.com/ca/en/ado/drs/agents/ac-action.html
and if you wish to take away this text from our website please contact us
