Customer Account Manager (HORECA/Travel/Leisure – Remote Opportunity) Job Particulars

At Nespresso, we place folks and specialty espresso on the coronary heart of what we do. As a part of our crew, you may be empowered to encourage, care, act, and innovate to achieve your full potential and reimagine what espresso could be. As a licensed B Corporation, we’re dedicated to driving our triple backside line – People, Profit, and Planet – by delivering an distinctive espresso expertise that elevates our neighborhood, suppliers, farmers, and one another, channeling our growth-minded spirit to set new requirements in world espresso tradition. Quality, sustainability, variety, and inclusion are core to who we’re and demanding to our imaginative and prescient of driving optimistic change. Throughout our factories, boutiques, and workplace places, Nespresso careers are brimming with best-in-class alternatives on your improvement and development. Join us!

Position Summary:
 
The Customer Account Manager (HORECA/Travel & Leisure) will likely be liable for growing options that align with buyer wants throughout these segments, together with securing new nationwide partnerships, increasing present partnerships, driving regional execution, and managing budgets to ship outcomes that meet or exceed targets.  This function can even make sure the definition and execution of National Account methods for big, nationwide resort, restaurant, cafe, journey and leisure alternatives in shut partnership with the Direct Sales crew and National/Regional Distribution Partners as required. The Customer Account Manager can even arrange and implement National Account business & advertising plans to attain yearly targets (acquisition & development). The function will guarantee profitability of National Accounts in line with Nespresso USA targets (P&L) below steering of Director of Field Sales. 

This function can also be liable for managing and securing new and present National Accounts within the Office and Luxury Retail segments. Activities embody sustaining and rising a particular set of present Nespresso accounts in these segments. This is a remote-based alternative, nevertheless, anticipated enterprise journey for this function will likely be as much as 60% based mostly on the wants of the crew and the enterprise. 

Responsibilities: 

Sustainable Action

•    Develop a sturdy pipeline of National Account alternatives which are aligned with enterprise targets and buyer methods to make sure sustainable nationwide account acquisition.                                                                                  
•    Build full buyer plans for each present and potential accounts which are aligned with enterprise targets and buyer methods.                 
•    Understand each Direct and Indirect (by partnership) routes-to-market, and may thus solicit, safe, launch, and drive new enterprise efficiently.                              
•    Use of CRM system to focus on, purchase and develop new Accounts. 
•    Execute buyer plans for potential Accounts.
•    Negotiate business settlement with new Accounts.                                                                                                                                                                  
•    Participate, lead and execute strategic partnership alternatives by way of RFP, RFQ and different strategic inquiries.                                                              
•    Assist in figuring out related occasions and different commerce advertising actions which drive new account acquisition. 
•    Develop annual applications that can drive quantity and model presence consistent with nationwide methods.
•    Delivery of internet gross sales and profitability targets.

Customer Lifecycle Management

•    Effectively handle present National clients, making certain development & compliance with regional and nationwide companions by way of collaboration with territory managers.
•    Build full Customer Account Plans to drive the general enterprise and obtain worthwhile gross sales targets.
•    Liaise repeatedly with Regional Sales Managers to make sure improvement and execution of National Account plans collectively.     
•    Execute Accounts plans to make sure buyer satisfaction and loyalty (coaching, promotions, visibility, and so on.).
•    Drive execution of nationwide account applications by nationwide consumers and subject stage administration group.
•    Maintain and develop the Top 10 accounts by the systematic QBRs and Joint Business Planning clients.                                                                             
•    Leverage the Inside Sales, Customer Contact Center and Key Account Specialist groups to execute quantity driving and retention applications. 
•    Build long-term partnerships with clients to seize new enterprise alternatives and outline tailor-made ideas along with commerce advertising.
•    Ensure new giant offers maintain capsule quantity development.                                                                                                                         
•    Use of CRM system and nationwide account instruments to keep up and develop present Accounts.

Flawless Execution of Commercial Activities

•    Assist with improvement and administration of Trade Marketing and PFME budgets which pertain to National Account Strategic Partnerships. 
•    Align and execute HQ methods and initiatives as wanted to help GSA efforts, and to correctly develop/drive focus enterprise.
•    Collaborate successfully with B2B colleagues and all features (i.e. commerce advertising, CRM, COE, TQM, sustainability, and so on.) to ship general business plan and assure excessive requirements of buyer relationship administration.

Customer and Market Knowledge and Best Practices

•    Analyze and know the market, its developments and foresee future traits in collaboration with the native Marketing crew.
•    For strategic segments, perceive clients and end-consumers with a purpose to develop actions that allow development and enlargement.
•    Monitor and report all aggressive actions and share it with advertising and share know-how with the market and to HQ. (Best observe sharing).
•    Cascade data collected throughout tradeshows, occasions and key account conferences to the crew.
•    Challenge areas of enchancment supported by concrete motion plans (finest practices implementation); requests help/instruments with a enterprise case to ring the partnership.

Premium Brand Values and Customer Experience 

•    Ensure consistency of the Nespresso Brand and the Consumer/Customer expertise within the HORECA surroundings.
•    Ensure knowledgeable gross sales expertise in accordance with the Nespresso Brand Image.                                                                                             
•    Optimize Brand Equity and visibility by the Nespresso Experience, model publicity and product trials.                                                                                             
•    Be an envoy of all Nespresso sustainability applications and guarantee consciousness and implementation of recycling and sustainability initiatives in buyer surroundings.

Compliance 

•    Adherence to all Company ideas and insurance policies together with Nestlé commerce coverage, native Sales coverage, native Trade Terms, Safety and authorized laws.
•    Ensure that each one business B2B actions are managed in line with Nestlé and Nespresso enterprise ideas. 
•    Ensure that each one firm insurance policies, procedures and enterprise ethics codes are communicated and applied inside the crew.
•    Execute worldwide business tips (e.g. Sales and Trade Terms, Segment & Strategic Segments tips, and so on.). 
•    Coordinate with accounting to safe correct fee from clients.                                                                 
•    Manage all points of enterprise together with however not restricted to budgets, T&E, and strategic partnerships. 
•    Accurately forecast capsule consumption and machine purchases for market.

Requirements: 

•    High School Diploma or GED Required; Bachelor’s diploma most well-liked. 
•    5+ years of Sales Account Management expertise with a prven observe file of success, within the Hospitality channel with C-level publicity and negotiation expertise required. 
•    3+ years of expertise working with National Distribution Partners a plus. 
•    Demonstrated fluency in MS Office (Word/Excel/Outlook/PowerPoint) required. 
•    Must have glorious communication (oral and written), presentation, articulation and stakeholder administration abilities (together with the flexibility to develop and preserve sturdy, cross-functional relationships). 
•    Ability to take part in, lead and execute strategic partnership alternatives by way of a partnership community, RFPs/RFQs and different strategic inquiries. 
•    Must have expertise with strategic planning, negotiating and coping with change administration and facilitating buyer/group conferences. 
•    Must be organized and capable of handle a number of priorities and tasks at a given time (agile). 
•    Demonstrated understanding of joint enterprise planning (QBRs and brief/long-term plans) required. 
•    Willing and capable of work below strain to satisfy tight deadlines with minimal supervision. 
•    Must be analytical and capable of handle inner and exterior knowledge sources. 
•    Experience using AI inside pushed processes is desired. 
•    Willing and capable of journey as much as 60% based mostly on the wants of the crew and the enterprise. 

The approximate pay vary for this place is $120,000 to $145,000. Please word that the pay vary offered is an effective religion estimate for the place on the time of posting. Final compensation could differ based mostly on components together with however not restricted to information, abilities and skills, in addition to geographic location. 
 
Nestle Offers performance-based incentives and a aggressive whole rewards bundle, which features a 401k with an organization match, healthcare protection and a broad vary of different advantages. Incentives and/or profit packages could differ relying on the place. Learn extra at: About Us | Nestlé Careers (nestlejobs.com)

Requisition ID:
368386 #LI-FG1

It is our enterprise crucial to stay a really inclusive office.
 
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Job Requisition: 368386