Ed Bastian memo: Thank you on your persistence, and for touring with confidence

In a message to SkyMiles Members, Delta CEO Ed Bastian shared that safety wait occasions have returned to regular ranges amid the partial authorities shutdown and expressed appreciation to prospects, staff and TSA staff.

Over the previous few weeks, a lot of you might have skilled longer-than-usual wait occasions at airport safety checkpoints on account of the partial authorities shutdown. While TSA traces on the majority of Delta’s hubs have been manageable, wait occasions have been unacceptably lengthy throughout peak journey occasions at some airports, notably in Atlanta and New York. 

Fortunately, with paychecks now being restored for TSA officers, wait occasions have returned to regular ranges. To these of you who skilled lengthy waits, I wish to personally thanks on your persistence and understanding. I additionally wish to specific my due to the TSA professionals who labored with out pay to make sure our airports have been secure and safe. And I’m grateful to the 100,000 Delta staff – the most effective aviation professionals within the enterprise – who took care of our prospects and supplied the extent of care that you simply deserve throughout a difficult interval for journey. 

I would like you to know that you may proceed to journey with confidence on Delta. We stay centered on delivering the dependable operation, clear communication, and care you deserve, on each journey, every single day. Thank you for selecting Delta, and for being a valued SkyMiles Member.