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Field & Stream Music Fest 2025 Travel Package FAQs
Kindly note that information regarding FAQs may alter.
Travel Package FAQs
Q: Is there a minimum age for the Field & Stream Music Fest?
A: Nope! FSMF welcomes individuals of all ages. Kids aged 10 and under can enter free of charge when accompanied by a guardian or parent wearing a wristband! However, those who purchase travel packages must comply with the hotel’s age guidelines. For the Hampton Inn Rock Hill, guests must be 18+ to check-in, while at TownePlace Suites and DoubleTree by Hilton, guests must be at least 21+ for check-in.
Q: Can I order a package via telephone?
A: Sadly, we cannot process any orders over the phone, hence all packages must be acquired online. Nevertheless, we’re here to assist you through the purchasing procedure if you’d like to give us a call at 855-345-8161!
Q: When will I obtain my tickets?
A: On Location representatives will be positioned at a specified area within the hotel to aid you. This is where you can check in and collect your tickets, alongside any merchandise or extra items included in your package. Essentially, a convenient check-in for everything!
Remember to bring your photo ID and credit card. Even though your room is fully settled, you will require a credit card for any incidental expenses you may incur. As the event approaches, the package purchaser will obtain an informational email detailing the exact time and venue for Travel Package check-in.
Q: What is the address of the festival?
A: 1443 Arrowhead Rd, Winnsboro, SC 29180
Q: Are these travel packages inclusive of festival access?
A: Yes! All travel packages include either 2 or 4 GA, SVIP, or MSVIP Tickets. You will receive the same benefits as any other guests with the same ticket type, in addition to all the benefits you’ll enjoy as a Travel Package member!
Q: Is there a payment plan available for these packages?
A: Yes, payment plans are offered for all travel packages! A deposit of 25% will be charged at the time of purchase. The remaining balance will be split into three equal installments, which will be automatically deducted from the card on file (the card used for the initial payment) on the 1st of every month, beginning the month following your deposit. The last date for payment plans will be 4/30/25. If you make a purchase after 4/30/25, the entire package amount will be charged immediately upon purchase.
Q: What are the check-in and check-out times at each hotel?
A: We adhere to the standard check-in and check-out times of the hotels, which are:
Hampton Inn & Suites Rock Hill
Check-in starts at 3pm daily, and all guests must check out by 11am at the end of their stay.
TownePlace Suites Rock Hill
Check-in starts at 3pm daily, with guests required to check out by 12pm upon concluding their stay.
DoubleTree by Hilton Columbia
Check-in starts at 3pm each day, and all guests must check out by 12pm at the end of their stay.
Q: Is parking available at the hotel?
A: Free parking is provided at the hotel.
Q: Can I lengthen my stay beyond the travel package dates?
A: To add extra nights to your travel package, you will need to reserve those nights directly through the hotel. Please note that the front desk may not yet have your travel package reservation information.
Once you’ve booked the additional night(s), please contact our Guest Services team at [email protected] with your reservation details, and we’d be glad to submit a request to the hotel to link the reservations. While the hotel will always strive to assist, there is a slight possibility that you may need to change rooms since all additional night requests depend on hotel availability.
Q: Do I need to buy a festival parking pass, or is shuttle service included in my package?
A: It is unnecessary to purchase parking passes with this travel package. Shuttle service between the hotel and venue is included in your package. We will inform you of the specific shuttle schedule as the event date approaches – stay tuned for an informational email!
Q: Can I use my On Location package for a contest/giveaway or to advertise my website/product/event?
A: No. On Location’s trademarks, intellectual property, tickets, and other offerings MAY NOT be used for advertising, promotions, auctions, contests, sweepstakes, or any commercial purpose, unless there is explicit written consent from On Location and its affiliates. Please refer to our purchase policy for more information.
Q: I bought a package as a gift, but I won’t be attending. How can my friend or family member collect their ticket on my behalf?
A: To facilitate this, the original purchaser must get in touch with our Guest Services team at [email protected] to authorize another person for pick-up at least 2 weeks before the event date. This authorization will enable a friend or family member to retrieve the package on behalf of the purchaser. All informational emails and communications will continue to be sent to the original purchaser, and it is their responsibility to pass along the information to the guest attending the event.
Q: What if I decide I no longer want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for comprehensive details.
Q: Am I going to enjoy my time?
A: ABSOLUTELY!
Shuttle FAQs
Q: Can I buy a shuttle pass over the phone?
A: Unfortunately, we are unable to process any orders via telephone; therefore, all packages must be acquired online.
Q: How do I obtain my shuttle pass? Where should I go?
A: All shuttle passes are will call only. Approximately two weeks prior to the event, we will send out an informational email regarding check-in, including directions to pick up your shuttle pass. Upon arrival, the purchaser must present a photo ID to receive a shuttle wristband for each pass that was purchased.
Q: Is there a minimum age to buy a shuttle pass?
A: Nope! Individuals of all ages can purchase and utilize the shuttle. Children aged 10 and under can attend the event at no cost (when accompanied by a ticketed adult), hence children under 10 may ride the shuttle free of charge. Please notify us beforehand if you have a child under 10 riding the shuttle so we can take note.
Q: Does my shuttle pass grant me entry to the concert?
A: No, it does not, but it does offer you safe, reliable round-trip transportation.
Q: How long will it take to reach the venue from my hotel?
A: The travel duration from each:
· Hampton Inn & Suites Rock Hill – approximately 38 miles, or a 40-minute drive.
· TownePlace Suites Rock Hill – approximately 37 miles, or a 38-minute drive.
· DoubleTree by Hilton Columbia – approximately 42 miles, or a 45-minute drive.
Q: Where will I be dropped off at the event?
A: Our shuttles drop off and pick up right near the event entry area. We will have
further information on this will be included in the informational email that we will send you closer to the event.
Q: When will the shuttles leave once the concert concludes?
A: Shuttles will leave immediately following the end of the concert. The last shuttle departs 30 minutes after the music concludes. Rest assured, this provides ample time to exit the venue and head directly to the shuttle.
Q: Are wheelchair accessible shuttles available?
A: If you need wheelchair accessibility, please contact our Guest Services team prior to the event date at or email us at [email protected].
Q: Am I permitted to utilize my ON LOCATION package for a contest/giveaway or to advertise my website/product/event?
A: No. On Location’s trademarks, intellectual property, tickets, and other services may NOT be utilized for advertising, promotional endeavors, auctions, contests, sweepstakes, or any commercial intent, without explicit written permission from On Location and its affiliates. Please consult our purchase policy for further information.
Q: I have acquired a shuttle pass but am unable to attend. Can a friend or family member collect the pass on my behalf?
A: Certainly! To facilitate this, the original purchaser must reach out to our Guest Services team at [email protected] to authorize an alternate pick-up individual at least 2 weeks prior to the event date. This authorization will permit a friend or family member to collect the pass on the purchaser’s behalf. All informational emails and communication will still be directed to the original purchaser, who is responsible for conveying the information to the attendee.
Q: What if I decide against utilizing my shuttle pass?
A: All of our shuttle passes are non-refundable. Please review the Purchase Policy for comprehensive details.
Q: You didn’t address my inquiry! What’s going on?
A: Please feel free to contact us at [email protected] with any other inquiries you may have! You can also visit the Festival’s FAQs page HERE.
This page was generated programmatically, to view the article in its original format please follow the link below:
https://music.onlocationexp.com/events/fieldandstreammusicfest/
and if you wish to remove this article from our site, kindly contact us
