Lifestyle Agent – Madrid, Spain

THE RESIDENCES

Mandarin Oriental has skilled exponential development within the improvement of The Residences at Mandarin Oriental, together with resorts, to type complicated mixed-use and stand-alone tasks.  Integral to the expansion of the Mandarin Oriental footprint, Residences are a brand new paradigm, and as such require targeted operational experience.  In addition to the objective of delivering superior experiences and companies to Residences homeowners, Mandarin Oriental is targeted not solely on the administration of the Residences frequent areas to the very excessive requirements our friends have grow to be accustomed, however to repeatedly enhancing our relationship with Residence homeowners over the long run.  

STRATEGIC INTENT

The mission of this place is for the incumbent to imagine full duty for all facets of residential companies, concierge operations, and the life-style expertise of our residents throughout each the pre-opening and post-opening phases.

The best candidate can be proactive, artistic, and resident-centric, with a robust concentrate on excellence and operational effectivity. They should persistently preserve the residents’ perspective in thoughts when delivering companies and merchandise and all the time symbolize the model with professionalism and integrity. This position additionally serves as a key improvement alternative for operations-focused professionals aspiring to advance into positions inside Group Residences or Hotel operations throughout MOHG tasks.

The incumbent is predicted to reveal tenacity, creativity, flexibility, and unwavering dedication to make sure a profitable residential launch, strategic positioning, and continued operation — all delivered on funds and on time.     

SCOPE OF POSITION / SUMMARY

The Lifestyle Attendant is liable for the organisation, coordination, monitoring and sustaining of their shift to make sure a clean and environment friendly operation of all of the unique Amenities together with the Fitness Center, Spa services, the indoor and out of doors pool, the assembly room, the lounge areas, the library, the Golf Simulator and wet-areas of the residences and some other well being / out of doors actions offered.       

Also, the Lifestyle Agent is liable for aiding and supporting Residential Concierge and Residential Porter with their full scope of duties duties.

ORGANIZATION STRUCTURE

The Lifestyle Attendant stories to Lead Concierge and subsequently to the Director of Residences.

DUTIES AND SUPPORTING RESPONSIBILITIES

The Lifestyle Agent obligations:

• Effectively coordinates the utilization of the Lifestyle space and Community actions.
• Review the cleanliness of the unique Amenities through the shift and keep it in accordance with MOHG Standards (i.e. arrange of remedy room, keep the inventory of towels, water, and so forth… on the health centre and altering rooms, disinfection of health gear, and so forth…)
• Proactively greet, work together, and help residence homeowners in knowledgeable method.
• Identify and report defects all through the residential space; notify the Residences Management staff instantly of hazards, accidents, gear or processes that negatively have an effect on the operations.
• Report all requests and complaints to the Residences Management staff to make sure points are resolved instantly and adopted up to make sure the resident’s satisfaction.

• To help therapists and personal practitioners in organising for remedies in addition to clearing away after.
• To make sure that lockers are stocked with clear linen always and eradicating dirty gadgets.
• To guarantee health heart is all the time clear and with adequate inventory of towels, drinks, and so forth…
• Make positive all gear at health heart is disinfected after each use.
• To attend to residents in all areas, guaranteeing that they’re snug in addition to providing refreshments.

• Be educated with AV gear and be capable of arrange gear on demand.
• Maintain full information and adjust to all residential and Management Company departmental insurance policies and procedures.
• Maintain appropriate data for FLHSS audit.

• Maintain strict confidentiality relative to Residents and Residences enterprise.

• Practice teamwork, create a constructive work atmosphere, greet fellow workers and thank them once they lend help.
• Proactively search to supply refined luxurious service guaranteeing resident satisfaction.
• Ability to focus consideration on resident wants, remaining calm and courteous.
• Assist Residential Concierge in any obligation deemed applicable by the Concierge such because the supply / decide up / buy of desk companies, for these companies that have to be carried out away from the desk comparable to deliveries of meals, laundry, and so forth…
• Anticipate residents’ wants, reply promptly and acknowledge all residents, nonetheless busy and no matter time of day.
• Accommodate all Residents requests expediently and courteously. Follow up with designated Residential or Management Company personnel to make sure completion of request.
• Protect and utilise Management Company property in a accountable {and professional} method.
• Participate within the property’s sustainability initiative via vitality conservation and using recycling applications and supplies.

• Always present knowledgeable angle, significantly with regard to punctuality, look and basic method.
• Provide meals and beverage service upon resident request, guaranteeing a seamless and customized expertise.
• To perform some other affordable requests as directed by your supervisor.

REQUIREMENTS ON CORE COMPETENCIES

The Lifestyle Agent requires the next private attributes:

1. Delighting our Customers
2. Delighting our Colleagues

• Communicates a compelling imaginative and prescient
• Inspires co-operation and dedication
• Adapts work fashion and ethics appropriately
• Actively listens and builds on different concepts
• Effectively understands and makes use of sources
• Is culturally delicate
• Good written and verbal abilities

1. Becoming the Best

• Achievement oriented
• Makes issues occur
• Has presence
• Has constructive affect and affect
• Generates, modern choices
• Adapts plans to swimsuit change
• Seeks steady enchancment alternatives

1. Working collectively

• Has vitality and drive
• A way of urgency
• Motivating particular person
• Communicates clearly
• Open to suggestions and studying

• Operates ethically
• High degree of private integrity

1. Acting with Responsibility

• Can determine core points and issues
• Emotionally steady and mature
• Accepts suggestions
• Coaches others
• Manages obligations

Requirements – Experience, Skills, Education and Qualifications

• Have a minimal of 1 12 months’s expertise in related place, ideally in a luxurious atmosphere.
• Excellent communication abilities in all facets.
• To be enthusiastic about delivering the easiest recreation, health and leisure expertise in your residents.

• Approachable, assured, composed, and is ready to work properly in a staff atmosphere.
• Flexible work hours to fulfill the calls for of the operation.
• Good verbal abilities in Spanish and English.