Collaborative Work Management – Issues About Enjoyable…

Dear ServiceNow Community,

As we’re getting ready to transition from Agile Development 2.0 to Collaborative Work Management (CWM), I’m presently working to raised perceive the brand new performance to be able to be effectively ready for the upcoming change.

I reviewed and examined all obtainable documentation and educational movies.

I’ve been exploring CWM in my PDI (Zurich) and have put in it a number of occasions for testing functions. My preliminary plan is to deploy CWM on a clear occasion the place Agile Development 2.0 has not been used beforehand.

Based on my observations, CWM seems to nonetheless be beneath lively growth, as its habits and have set appear to evolve over time. For instance, just a few weeks in the past after I put in CWM, Agile Development 2.0 was put in alongside it. However, after I put in CWM once more this week, Agile Development 2.0 was not put in, and I seen that a number of functionalities had been lacking. For this motive, I might respect your steering to be able to correctly plan the implementation.

1) I’ve reviewed some obtainable timelines, however I wish to perceive whether or not organizations that plan to implement CWM from scratch, with out having beforehand used Agile Development 2.0 – are included in these timelines. What steering exists for organizations planning to implement CWM between Q1 and Q3 of 2026?

2) I’ve additionally noticed that CWM tales presently lack a number of essential relationships, resembling dependent tales, prerequisite tales, and relationships to associated data (for instance change requests). Is there a roadmap to introduce these capabilities? Furthermore, is there a deliberate or supported strategy to create a narrative immediately from an RITM when implementing a requested characteristic?

3) I additionally observe that there’s presently no software menu for agile-related performance. Is there a plan to introduce this sooner or later, together with the chance to open views resembling a desk of tales, just like what was obtainable in Agile Development 2.0?

4) When opening the “rm_story” desk, I don’t see a “New” choice to manually create a narrative. Does this imply that story creation will solely be doable by CWM going ahead? If so, is that this an intentional design determination?

5) During story creation in CWM, I seen that it’s doable to set random ID for story.

At the identical time, I’m unable to configure the story quantity discipline as read-only through type design.

Is it doable to customise the story type to fulfill company-specific necessities? I tried to edit the story type utilizing the CWM view, however the adjustments usually are not mirrored within the CWM Workspace.

6) Additionally, I seen that fields resembling Product, Theme and Release, usually are not obtainable. Is there a plan to introduce these parts? More usually, what would be the future construction for agile-related information and processes in ServiceNow?

7) I’ve an extra query: CWM – Why is the “Assigned to” filter unavailable within the Kanban view, in contrast to in VTB? (I’m unable to reply to my very own posts within the Community , subsequently, I’ll repeat it right here; The query might not be “why it is not there”, however fairly “whether it will be there”).

I perceive that VTB and CWM are completely different merchandise, nevertheless, since CWM is meant to be the advisable instrument for Agile in ServiceNow, I wish to make clear its capabilities.

I would love clarification on whether or not will probably be doable to filter tales by “Assigned to” throughout rise up conferences. My unique query aimed to verify whether or not such performance exists, whether or not I could have neglected a configuration possibility, or whether or not there’s an alternate method.
This functionality is a vital core characteristic, because it considerably improves the effectivity of gathering standing updates throughout every day rise up conferences. While I’m conscious that tales might be sorted by particular columns or grouped utilizing horizontal lanes, this method doesn’t present an optimum person expertise for rise up conferences.

Thank you very a lot to your time, assessment, and any steering you’ll be able to present.