Life-style Venue Manager – Siddharta Lounge by Buddha-Bar

JOB SUMMARY

Areas of duty embrace Restaurants/Bars and Room Service, if relevant. Supervises every day restaurant operations and assists with menu planning, maintains sanitation requirements and assists servers and hosts on the ground throughout peak meal intervals. Strives to repeatedly enhance visitor and worker satisfaction and maximize the monetary efficiency in areas of duty. Determines coaching wanted to perform targets, then implements plan.

CANDIDATE PROFILE 

Education and Experience

• High faculty diploma or GED; 4 years expertise within the meals and beverage, culinary, or associated skilled space.

OR

• 2-year diploma from an accredited college in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or associated main; 2 years expertise within the meals and beverage, culinary, or associated skilled space.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages staff. Manages all day-to-day operations. Understands worker positions effectively sufficient to carry out duties in staff’ absence.

• Maintains service and sanitation requirements in restaurant, bar/lounge and room service areas.

• Reviews staffing ranges to make sure that visitor service, operational wants and monetary goals are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication abilities to guide, affect, and encourage others; advocates sound monetary/enterprise choice making; demonstrates honesty/integrity; leads by instance.

• Encourages and builds mutual belief, respect, and cooperation amongst staff members.

• Serves as a job mannequin to display applicable behaviors.

• Identifies the developmental wants of others and coaches, mentors, or in any other case helps others to enhance their data or abilities.

• Develops particular targets and plans to prioritize, arrange, and attain your work.

• Ensures and maintains the productiveness degree of staff.

• Provides the management, imaginative and prescient and route to convey collectively and prioritize the departmental targets in a manner that will likely be environment friendly and efficient.

• Ensures compliance with all meals & beverage insurance policies, requirements and procedures by coaching, supervising, follow-up and arms on administration.

• Ensures compliance with all relevant legal guidelines and rules.

• Ensures compliance with meals dealing with and sanitation requirements.

• Ensures employees understands native, state and Federal liquor legal guidelines.

• Establishes and maintains open, collaborative relationships with staff and ensures staff do the identical throughout the staff.

• Establishes pointers so staff perceive expectations and parameters.

• Monitors alcohol beverage service in compliance with native legal guidelines.

Ensuring Exceptional Customer Service

• Provides companies which are above and past for buyer satisfaction and retention.

• Improves service by speaking and aiding people to grasp visitor wants, offering steering, suggestions, and particular person teaching when wanted.

• Manages day-to-day operations, ensures the standard, requirements and meets the expectations of the purchasers each day.

• Displays management in visitor hospitality, exemplifies wonderful customer support and creates a constructive environment for visitor relations.

• Empowers staff to offer wonderful customer support.

• Acts because the visitor service function mannequin for the eating places, units a great instance of fantastic customer support and creates a constructive environment for visitor relations.

• Handles visitor issues and complaints.

• Meets with friends on a casual foundation throughout meals or upon departure to acquire suggestions on high quality of meals and beverage, service ranges and general satisfaction.

• Ensures corrective motion is taken to repeatedly enhance service outcomes.

• Incorporates visitor satisfaction as a element of departmental conferences with a concentrate on steady enchancment.

• Manages service supply in shops to make sure wonderful service from level of entry to departure (e.g., greeting from hostess, pace of order taking and meals and beverage supply, success of particular requests, assortment of cost & invitation to return).

Managing and Conducting Human Resource Activities

• Provides steering and route to subordinates, together with setting efficiency requirements and monitoring efficiency.

• Identifies the tutorial wants of others, develops formal academic or coaching applications or courses, and teaches or instructs others.

• Ensures staff are handled pretty and equitably. Strives to enhance worker retention.

• Ensures staff obtain on-going coaching to grasp visitor expectations.

• Solicits worker suggestions, makes use of an “open door” coverage and critiques worker satisfaction outcomes to determine and tackle worker issues or issues.

• Strives to enhance service efficiency.

• Ensures recognition is going down throughout areas of duty.

Additional Responsibilities

• Provides data to supervisors, co-workers, and subordinates by phone, in written type, e-mail, or in individual.

• Analyzes data and evaluating outcomes to decide on the perfect resolution and resolve issues.

• Assists servers and hosts on the ground throughout meal intervals and excessive demand instances.

• Recognizes good high quality merchandise and shows.

• Supervises every day shift operations in absence of Assistant Restaurant Manager.

• Oversees the monetary elements of the division together with buying and cost of invoices.