“Heartbreak on Christmas Morning: Kids in Tears as Meta Gadgets Fail Immediately After Unwrapping!”


This page was generated automatically. To read the article in its original source, you can visit the link below:
https://www.the-sun.com/tech/13183439/meta-quest-bricked-not-working-properly/
and if you wish to remove this article from our website, please get in touch with us


KIDS who unwrapped a trendy gadget were left “sobbing and distressed” upon discovering the device malfunctioned shortly after being opened.

The Meta Quest headset topped the wish list for kids eager to play VR and AR games this year.

Meta Quest owners have reportedly expressed dissatisfaction about 'bricking' for weeks

2

Meta Quest owners have reportedly expressed dissatisfaction about ‘bricking’ for weeksCredit: Meta
Those affected among Quest 3S owners might need to get a replacement headset

2

Those affected among Quest 3S owners might need to get a replacement headsetCredit: Meta

However, the device has suffered from a faulty software update that causes it to “brick” – an issue that renders the Quest unresponsive and unable to boot up correctly.

The problem has reportedly persisted for weeks.

Models Quest 2, Quest 3, and Quest 3S have experienced this issue.

Meta – which owns Facebook and WhatsApp – stated they have been “actively addressing the problem for all users, but in many instances, you can now utilize your device as intended”.

Nonetheless, affected Meta Quest 3S owners will require a full headset replacement, as stated by The Verge.

One heartbroken parent recounted how the incident spoiled his nine-year-old son’s Christmas.

“He unwrapped it on Christmas morning, powered it on, and was required to update it,” the user shared on Reddit.

“Having never interacted with a VR headset before, I attempted to reset it after following Meta’s own guidance. Now it’s completely bricked.

“It’s been powered on for just 5 minutes throughout its entire 2-year existence.

“My son waited 3 months to experience this but could not use it on the significant day.

I test Meta’s budget VR goggles, smart glasses that ‘see’, and Facebook AI turns me into a superhero

“He spent half of Christmas day crying and distressed.”

Another user remarked: “It’s utterly ludicrous that this is a situation for one of the largest corporations globally.”

Fortunately, some users have not been impacted by this concern.

“Got a new quest 3s today, unboxed and updated it, and fortunately, everything is functioning well,” one individual commented on Reddit.

While a patch to rectify the issue has been released, anyone still experiencing problems has been urged to connect with Meta support.

“Those continuing to be affected by this software update should contact Customer Support via the help center,” a company spokesperson stated.

“They should have updated guidance on how to assist users now.”

YOUR REFUND RIGHTS

The Sun’s Reader’s Champion Mel Hunter clarifies your position. 

The Consumer Rights Act stipulates that items purchased should be of acceptable quality, as described, suitable for purpose, and endure a reasonable amount of time.

If they fail any of those criteria, it’s tempting to approach the manufacturer directly. However, the responsibility lies with the store from which you purchased them. Don’t let yourself be misled.

You may discover that retail staff are either unaware of the regulations or fail to apply them, so enter prepared with your rights.

You only possess 30 days to reject a defective item and obtain your money back.

Beyond that, the retailer can opt to repair the product.

There is no automatic entitlement to return an item to a store simply because you’ve changed your mind.

In practice, however, many shops do have a returns policy, allowing you to return your item within a specified timeframe.

Whether they provide a refund, exchange, or voucher is solely at the retailer’s discretion. This varies if you made the purchase online.

In that case, you are automatically afforded 14 days from when the goods were delivered to return the product for a complete refund.

If you choose click-and-collect, you enjoy the same rights as those purchasing online.

What if your parcel didn’t arrive?

When an issue arises, it may save you time toreach out to the delivery company to see if they can locate your missing item.

Nevertheless, it is always the retailer’s duty to ensure your items reach you, so insist they manage the resolution.

This page was generated automatically. To read the article in its original source, you can visit the link below:
https://www.the-sun.com/tech/13183439/meta-quest-bricked-not-working-properly/
and if you wish to remove this article from our website, please get in touch with us

Leave a Reply

Your email address will not be published. Required fields are marked *