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Guests at Hollywood Casino at Charles Town Races might consult with Brent Grubb as “Gentleman Luck,” as a result of for the final 15 years he has been a desk video games supplier.
In the D.C. area, conversations usually begin with, “What do you do?” WTOP’s “Working Capital” collection profiles the individuals whose jobs make the D.C. area run.
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Table video games supplier at on line casino close to DC space roots for gamers
Before Maryland had casinos, the one place to roll cube, play slots or guess the farm within the D.C. space was Hollywood Casino at Charles Town Races, which is why all these years later, most of their gamers are driving in from Northern Virginia and Maryland.
The track from the Broadway musical Guys and Dolls made well-known by Frank Sinatra, titled “Luck be the Lady,” has been related to casinos for many years, however some visitors at Hollywood Casino might imagine their good luck appeal is a person; his identify is Brett Grubb.
Over the final 15 years, the native of Inwood, West Virginia, who offers blackjack, roulette and novelty video games — together with three card poker, 4 card poker and Texas Hold ’em — has witnessed gamers win unbelievable quantities of cash.
“Players will bet $25,000, $35,000 a hand, which will turn into $100,000 when they do splits and doubles,” Grubb mentioned. “We’ve had people win like $2 million.”
Can you think about your response to profitable that sum of money? If you’re considering the gamers scream and bounce up and down, you’d be mistaken.
Grubb principally offers for prime limits gamers.
“They don’t show a lot of emotion, win or lose,” he mentioned. “It’s almost like a job to them.”
Some sellers do get nervous once they begin dealing excessive restrict blackjack, fearing they may get in hassle if somebody wins large, however they don’t. After some time, Grubb mentioned you don’t take a look at it as cash, it’s simply chips.
Roulette gamers, however, are usually not as subdued. Grubb mentioned probably the most he’s witnessed somebody win on the wheel is $60,000.
“They’re a little more emotional,” Grubb mentioned.
During his life, Grubb mentioned he’s solely had two jobs. Before he picked up decks of playing cards and chips, he spent 16 years in gross sales.
“The job I did before, I loved, but then the economy went bad, blah, blah, blah, and I got burned out with the sales job,” he mentioned.
A former boss launched Grubb to the world of playing throughout journeys to Las Vegas and Atlantic City. He mentioned he observed they have been all the time taking part in with the sellers who have been enjoyable.
“We might have not won every time, but they were nice,” he mentioned.
Just as Grubb was on the lookout for the subsequent chapter in his skilled life, he learn that his hometown on line casino would quickly have desk video games.
Grubb reached out to Charles Town Races considering this was the right time to strive his hand at being a desk video games supplier.
“I was planning on being here two or three years, and now I’m here 15 years later,” he mentioned.
The coaching took two months after a two-week introduction, and he mentioned he continuously had a deck of playing cards in his arms so he may observe shuffling.
When it was time for Grubb to make his debut on the on line casino flooring, he admitted he was nervous, which he mentioned is regular to start with.
“Everybody was. We still talk about it to this day,” Grubb mentioned. “When you are asleep, you will dream about cards.”
He mentioned a very good desk video games supplier is a performer and the on line casino flooring is their stage.
“They shouldn’t act like robots. It’s important to get to know the guests and make them feel comfortable. They will treat you a whole lot better that way too,” Grubb mentioned. “We have regulars. They get to know you, they ask about your kids.”
Over the final 15 years, Grubb mentioned an essential lesson he has discovered was the visitors not solely search for sellers that they’ve received with prior to now, however they wish to play with sellers they like.
“The players will come in and they will lose but literally say, ‘Hey I lost but had a good time, thanks,’” Grubb mentioned.
When it involves rookie gamers, Grubb mentioned they need to hearken to the sellers, as a result of they do give recommendation they usually need you to be a winner.
“That’s how we make our livelihood, is by them winning and tipping us,” Grubb mentioned. “So yeah, I’m rooting for them.”
When it involves ideas, they’re pooled and break up between the sellers who’ve labored over a 24-hour interval.
“I’ve had nights where I’ve dropped $80,000 in the toke box,” Grubb mentioned. “So that’s tips. That’s not every day, but I’ve had that.”
He mentioned he loves his job at Hollywood Casino and mentioned the development alternatives with the corporate make it an ideal place for younger individuals to get into the enterprise. He mentioned if he may have, he would have began earlier.
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