6 clients search refunds for Dubai, Greece journeys canceled by South Holland, Illinois agent Vikki McNuckle of ACL Travel Group LLC

SOUTH HOLLAND, Ill. (WLS) — They paid a number of 1000’s of {dollars}, solely to see their holidays disappear and their cash vanish, too.

Six folks say they have been cheated out of their dream holidays after trusting a South Holland journey agent who stopped responding. So, the ABC7 I-Team went looking for solutions and for that journey agent.

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Many stated they met the journey agent, Vikki McNuckle of ACL Travel Group LLC, via church or via different south suburban residents. Some had even been on journeys along with her earlier than. They say the price of their journeys lined airfare and motels.

“So no, I’m not postponing it any longer. I say if the trip’s not a go, then send me my refund,” stated Christopher Suber.

Suber and his spouse, Harriet, say they misplaced $35,000 after paying for 2 journeys in 2024 to Dubai and Greece. They say these journeys have been rescheduled a number of instances after which abruptly canceled by McNuckle. She acknowledged the cash owed in a letter.

“And that’s a financial burden on us, you know, hurting us from doing other things that we may want to have tried to do, you know, when we still sitting here waiting to get $35,000 back out of our retirement fund that we took out,” Suber stated.

Others on this group have comparable tales.

“Postponed twice. And the second time, twice now, is totally canceled,” stated Arnold Watkins.

Watkins says he paid $14,000 for a canceled Dubai journey and has been ready for a refund since January. But he says he just lately received a bank card dispute for $4,000.

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“Makes me feel disheartened and very disheartened because the simple fact of it is this was supposed to be my honeymoon trip,” Watkins stated.

Eunice Lockett and her sister, Dorothy Eichelbergar, booked individually for a visit to Greece in October 2024 that by no means occurred.

“Just tell me, you spent the money, OK? I rather for you to be honest with me, then just, you know, ignore me. It makes me angry, very angry,” Eichelbergar stated.

Lockett says she did get the airfare refunded, however she filed a small claims courtroom lawsuit, asking for the remainder of her cash.

Inez Thomas says she paid $10,000 for that very same Greece journey however just lately acquired a $3,000 refund, just for the airfare.

“Don’t steal from me. And that’s what I feel like. She has stolen our money,” Thomas stated.

Consumers say McNuckle blamed the 2024 wildfires for the Greece cancellations however didn’t observe via on rescheduling, and refunds haven’t been issued. ABC7 additionally discovered one other annoyed buyer.

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“And this is going on a year. No vacation,” stated Tracy Thomas.

Thomas says she and her roommate are owed $10,000 for a similar Greece journey for her sixteenth birthday.

“I’m living paycheck to paycheck, so I should be able to use that to pay off whatever I need to pay off one if I choose to select another trip, that would be fine,” Thomas stated.

Thomas says she was informed a refund was on the way in which.

“She said that the refund would take 90 business days. That was the first time. Then when we started inquiring, she said, ‘It takes 120 days.’ Next thing I know, we haven’t heard anything and we’re calling,” Thomas stated.

The I-Team discovered seven Illinois legal professional normal reviews filed towards the corporate. Many are from the customers in our story, and a few of these clients filed police reviews. The South Holland Police Department informed ABC7’s Jason Knowles that it’s “actively investigating this case.”

Knowles despatched a number of emails to McNuckle, known as her and stopped by her house. We by no means heard again from that journey agent who these customers say cashed in and broke guarantees.

“She cannot be trusted. Do not book any trips with her,” Watkins stated.

You ought to all the time use a bank card when reserving with a journey agent.

However, a number of the customers say they might not dispute prices on their bank cards as a result of by the point the journeys have been formally canceled, it was past the window to dispute.

You can even analysis journey insurance coverage. However, some customers who had it say it didn’t cowl losses for the reason that vendor made the cancellation.

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