Upgrade certificates on Hawaiian Airlines

Overview

You’ll earn improve certificates as selectable rewards as you progress via your Atmos Rewards journey. These certificates allow you to be part of the Hawaiian Airlines waitlist whenever you’ve booked a Main Cabin fare, supplying you with the possibility to get pleasure from an much more premium journey expertise.

Required improve certificates for Hawaiian Airlines flights

• 1 certificates is sweet for 1 complimentary improve to First/Business class on a one-way flight between Hawaii and any Hawaiian Airlines vacation spot that’s lower than or equal to three,500 flight miles
• 2 certificates is sweet for 1 complimentary improve to First/Business class on a one-way flight between Hawaii and any Hawaiian Airlines vacation spot that’s larger than 3,500 flight miles

For instance:

• North America flights (excluding Austin, JFK, and Boston): 1 one-way improve = 1 certificates
• JFK and Boston flights: 1 one-way improve = 2 certificates
• International flights (excluding Pago Pago & Papeete): 1 one-way improve = 2 certificates
• Pago Pago & Papeete: 1 one-way improve = 1 certificates

Can I take advantage of them for my companion as properly?

Yes, you should use improve certificates for a companion touring on the identical reservation as you.

Is my ticket eligible for an improve?

Certificates could also be redeemed to improve economic system class income flights or flight award tickets redeemed with miles, however will not be used along with a Main Cabin Basic, navy or authorities fares, non-revenue, trade commerce, group or Hawaiian Airlines worker fare tickets. A non-revenue ticket contains, however just isn’t restricted to, journey trade move journey tickets.

• When to redeem:
  • Online: 30 days previous to departure (and up till 72 hours previous to departure): Fill out the upgrade request form
  • Phone: name 1-800-713-1220 (30 days previous to departure and up till 4 hours previous to departure)
• What to anticipate: If your improve is profitable, you may be notified by e mail as early as 24 hours earlier than your flight. (Requests are processed 72 hours previous to departure.) 

How many improve certificates have I earned?

As of Oct. 1, 2025, Pualani Platinum improve certificates have been transformed to Atmos Rewards Upgrade Certificates at a 1:1 ratio. Upgrade certificates will likely be conveniently deposited into your Atmos Rewards account.

How are upgrades prioritized?

Upgrades are processed within the following order:

1. Atmos Titanium
2. Atmos Platinum
3. Atmos Gold
4. Atmos Silver
5. Atmos Non-status holders
6. Date and time of request will likely be used as a tie-breaker

Do I have to fly by my improve certificates expiration date?

Upgrade requests begin processing 72 hours previous to flight departure. So you do not want to fly by the expiration date as long as your request is processed by the certificates’s expiration date.

Terms and situations could also be discovered here.