Senior Director, Business Operations – Capital One Travel at Capital One

Overview

Senior Director, Business Operations – Capital One Travel

Capital One Travel is searching for an skilled chief with a mix of operations and product expertise to affix the group as our head of enterprise operations. You ought to be captivated with each innovation, steady enchancment and high quality, as you’ll be accountable for creating the end-to-end processes that drive our enterprise daily. This is a novel alternative, as on this position you’ll lead a group accountable for end-to-end enterprise processes — every part from tax and accounting groups working carefully with our finance group to effectively managed danger and compliance, to partnering with our Legal and Enterprise Supplier Management groups. Broadly, this chief will likely be accountable for every part required to maintain Capital One Travel effectively managed as we proceed to quickly scale. You will strategically construct and handle the muse that enables our group to innovate with confidence. 

You will outline and enhance processes whereas collaborating with sensible and passionate leaders to affect outcomes which have a direct impression on the enterprise’s backside line. Strong analytical expertise, consideration to element, collaborative partnership, and robust stakeholder administration are important to succeeding on this position. We’re in search of a candidate who works effectively within the midst of speedy change and development – flexibility, adaptability in a dynamic setting and robust communication expertise are a should. 

We imagine that if we handle our group, our group will handle our prospects. We attempt to create alternatives for improvement and wish to use our expertise of scaling shopper corporations to help your profession development. We worth honesty and open debate, and have constructed our tradition round a easy proposition – we remedy laborious issues so we will create pleasant experiences for purchasers.

You will likely be a key chief on the Capital One Travel management group, reporting on to the SVP, Head of Capital One Travel. You will likely be a peer to some wonderful coworkers which are captivated with delivering an revolutionary new product to our prospects. We are in search of an skilled chief with deep expertise in a wide range of operational areas throughout monetary companies and Travel. You will must be a versatile thinker, in a position to apply your expertise to new contexts, and at all times keen to leap in and remedy no matter probably the most urgent program difficulty is. In this position, you’ll have to thrive in a startup-like setting the place everyone seems to be requested to contribute in a myriad of how and we should make fixed prioritization selections. We are in search of somebody with a demonstrated potential to create inclusive and empowered groups and a observe report of delivering sophisticated outcomes inside tight timelines. If this kind of work excites you, we wish you!

Capital One supplies a quick paced, dynamic setting the place you possibly can excel in your profession. At Capital One, variety, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, prospects and communities. Guided by our shared values, we thrive in an setting the place collaboration and openness are valued.  We nurture an setting that pulls and develops expertise from all backgrounds and experiences, and empower our associates to do nice work by making a tradition of belonging that values numerous views, fosters collaboration and encourages revolutionary concepts – and are routinely acknowledged as among the best corporations to work for.

Key duties embody:

• Support Capital One Travel’s well-managed agenda by aiding in danger assessments, drawback fixing to remediate points, create efficiencies, and scale back danger 

• Providing subject material experience on processes and the Travel enterprise when representing the group throughout the enterprise 

• Collaborate with Capital One Travel group to advise on danger, course of, and knowledge administration necessities and course of for brand new intent, initiatives, and enterprise requests

• Create, run, and enhance a management suite to make sure our dangers are mitigated, regulatory and company insurance policies and met, and intent matches execution 

• Oversee the remediation of any points & complaints related inside the enterprise 

• Manage vendor efficiency and relationships with the third events required to ship our product

• Collaborate with Financial Planning and Analysis and Controller to construct reporting and dashboards for enterprise administration

• Establish a robust and inclusive tradition inside a quickly increasing group 

Basic Qualifications: 

• Bachelor’s Degree in any quantitative discipline (Business, Math, Economics, Finance, Statistics, Science, Engineering)

• At least 2 years of expertise in quantitative evaluation

• At least 2 years of expertise in qualitative evaluation

• At least 2 years of expertise in individuals administration

• At least 2 years of expertise in venture administration

Preferred Qualifications:

• Masters Degree or MBA

• 8+ years of expertise in operations inside the monetary companies or journey business

• 4+ years of expertise main groups 

• 4+ years of expertise operating applications that span a number of groups and accountability buildings

Capital One will contemplate sponsoring a brand new certified applicant for employment authorization for this place.

The minimal and most full-time annual salaries for this position are listed beneath, by location. Please notice that this wage info is solely for candidates employed to carry out work inside considered one of these places, and refers back to the quantity Capital One is keen to pay on the time of this posting. Salaries for part-time roles will likely be prorated based mostly upon the agreed upon variety of hours to be commonly labored.

McLean, VA: $264,300 – $301,700 for Sr Business DirectorNew York, NY: $288,400 – $329,100 for Sr Business Director

Candidates employed to work in different places will likely be topic to the pay vary related to that location, and the precise annualized wage quantity supplied to any candidate on the time of rent will likely be mirrored solely within the candidate’s provide letter.

This position can be eligible to earn efficiency based mostly incentive compensation, which can embody money bonus(es) and/or long run incentives (LTI). Incentives might be discretionary or non discretionary relying on the plan.

Capital One presents a complete, aggressive, and inclusive set of well being, monetary and different advantages that help your whole well-being. Learn extra on theCapital One Careers web site. Eligibility varies based mostly on full or part-time standing, exempt or non-exempt standing, and administration stage.

This position is anticipated to simply accept functions for at least 5 enterprise days.No companies please. Capital One is an equal alternative employer (EOE, together with incapacity/vet) dedicated to non-discrimination in compliance with relevant federal, state, and native legal guidelines. Capital One promotes a drug-free office. Capital One will contemplate for employment certified candidates with a felony historical past in a fashion in step with the necessities of relevant legal guidelines concerning felony background inquiries, together with, to the extent relevant, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and different relevant federal, state, and native legal guidelines and laws concerning felony background inquiries.

If you’ve gotten visited our web site searching for info on employment alternatives or to use for a place, and also you require an lodging, please contact Capital One Recruiting at 1-800-304-9102 or through electronic mail at [email protected]. All info you present will likely be stored confidential and will likely be used solely to the extent required to supply wanted cheap lodging.

For technical help or questions on Capital One’s recruiting course of, please ship an electronic mail to [email protected]

Capital One doesn’t present, endorse nor assure and isn’t chargeable for third-party merchandise, companies, academic instruments or different info obtainable via this web site.

Capital One Financial is made up of a number of completely different entities. Please notice that any place posted in Canada is for Capital One Canada, any place posted within the United Kingdom is for Capital One Europe and any place posted within the Philippines is for Capital One Philippines Service Corp. (COPSSC).