International | Publix Super Markets

Privacy Policy

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At Publix Super Markets, Inc. (collectively with or its associates, manufacturers and subsidiaries, “Publix”, “we”, “our”, “us” or any derivatives thereof), we’re dedicated to defending your privateness. We developed this Privacy Policy (the “Policy”) to tell you about how we deal with the data that we accumulate about you in affiliation with our web sites, cellular purposes, and different on-line and offline companies (collectively, the “Services”). This Policy additionally describes your selections concerning the assortment and use of your data.

Please learn this coverage rigorously earlier than you begin to use our Services. By utilizing the Services, you consent to our posted Terms of Use (the “Terms”) along with this Policy, which the Terms incorporate by reference. If you don’t conform to our Terms with this Policy, or for those who violate them in any approach, your proper to entry or use the Services is terminated.

PLEASE SEE OUR TERMS REGARDING YOUR RIGHTS IN ANY DISPUTE INVOLVING OUR SERVICES, INCLUDING A MANDATORY ARBITRATION CLAUSE, AND A WAIVER TO A JURY TRIAL OR CLASS ACTION, THAT LIMITS YOUR RELIEF.

NOTE TO PHARMACY CUSTOMERS: Notwithstanding the disclosures on this Policy, all pharmacy actions that contain Protected Health Information (“PHI”) as outlined below the Health Insurance Portability & Accountability Act and associated legal guidelines and laws (collectively known as “HIPAA”) are topic to our posted HIPAA Notice of Privacy Practices.

Publix reserves the correct, at any time, to change this Policy. By persevering with to make use of the Services following such modifications, you conform to be sure by such modifications. We will put up our most present Policy on this web page with the “last updated” date, and you need to periodically go to this web page to evaluation it.

1.  How We Collect Information

We might accumulate details about you by numerous means, together with:

• Directly from you, each on-line (e.g., our web site or app) and offline (e.g., in retailer or by cellphone);
• From different third-party sources and social media platforms that you could be use to interact with us, in addition to from companions or third events we work with; and
• By combining data from completely different sources, together with on-line and offline information.

2.  Categories of Information That We Collect

a.  General Categories

While working our enterprise, we accumulate a spread of non-public data. That data consists of:

• Identifiers, reminiscent of your title, bodily tackle, electronic mail tackle, social media deal with, Club Publix and InexperiencedWise Market identifiers, cellphone quantity, IP tackle, machine identifiers, signature, authorities identifiers collected for sure gross sales and ID verification, and identifiers related to cookies, pixels or different related applied sciences;
• Financial data, reminiscent of fee card data;
• Health and insurance coverage data, reminiscent of prescription data if you’re a buyer of our pharmacies;
• Demographics, reminiscent of your age and gender;
• Transactional data, reminiscent of information of your purchases and orders, merchandise you want, coupons or affords you choose, and content material you entry, obtain, or view through the Services;
• Internet or different digital community exercise, reminiscent of details about how you employ, entry, or work together with the Services or our emails, together with however not restricted to details about how you employ your mouse, keyboard, and different enter units when accessing the Services; details about your actions on different on-line companies; and details about your browser and machine;
• Location data, reminiscent of metropolis and state you present, or location data derived out of your machine or browser, topic to the settings in your machine or browser;
• Records of communications with our buyer care groups or digital assistants for coaching, recordkeeping, achievement, and high quality assurance functions;
• Video recordings in public areas for safety, security, asset safety and different operational functions, reminiscent of measuring site visitors patterns and defending and bettering our enterprise;
• Survey responses; and
• Inferences relating to your preferences or different traits based mostly on the data we accumulate or get hold of from different sources.

Please learn beneath for extra details about the data we accumulate.

b.  Information That We Collect from You

You might be able to use a few of our Services or conduct in-store enterprise with us with out offering any private data to us. However, with a purpose to benefit from sure options, choices, or different features available in shops or on our Services, chances are you’ll be requested or required to offer private data. For instance, relying on the function or service you want to entry, we might ask you to register an account with us, present identification, or in any other case accumulate data from you reminiscent of your title, tackle, e-mail tackle, phone quantity, bank card data, family data, demographic data, and/or details about your pursuits. You can all the time select to not present us with the requested data; nonetheless, for those who select to not present such data, chances are you’ll not be capable to interact in sure in retailer transactions or entry or use sure options or features of the Services. When you store in our shops or on our web site, we might accumulate details about the services or products you purchase while you use a fee card, the Publix App or enter a quantity on the register.

To the extent that you just present us with a cellular phone quantity you hereby:

• characterize that you’re the accountholder and subscriber for the cellular phone quantity that you just present, or that you’ve the accountholder and subscriber’s permission to obtain textual content messages and/or cellphone calls at that phone quantity;

• conform to obtain, and authorize us to ship or trigger to be delivered to you, calls and SMS/textual content messages for any objective, together with promoting, utilizing an automated phone dialing system or a man-made or pre-recorded voice;

• conform to notify us promptly if the cellular phone quantity you could have supplied modifications;

• conform to indemnify us in full for all claims, bills, prices, and damages associated to, arising below, or brought on by, in entire or partly, your failure to inform us promptly if the cellphone quantity you could have supplied modifications, together with however not restricted to, all claims, bills, prices, and damages associated to or arising below the Telephone Consumer Protection Act; and

• perceive and agree that your settlement to those phrases is just not required as a situation of buying any property, items, or companies and that, based mostly in your plan together with your cellular service, regular utilization charges and charges, together with information charges and textual content message charges, might apply to textual content messages and/or cellphone calls delivered by Publix or on Publix’s behalf.

c.  Information We Collect from Other Sources

We can also obtain details about you from different sources, together with third events that assist us: replace, broaden, and analyze our information; determine new clients; accumulate data on our behalf; and stop or detect fraud. We can also obtain details about you from social media platforms web sites and third-party purposes, together with however not restricted to while you work together with us on these platforms, entry our social media content material, or use your social media login credentials to entry our Services. The data we obtain from these sources might embrace, however is just not restricted to, identifiers, demographics, training data, tackle data, Internet or different digital community exercise, and inferences about your preferences or different traits. The data we will obtain will likely be decided by the privateness settings, insurance policies, and/or procedures of the relevant third-party platform, web site or service.

d.  Information We Collect Automatically

When you employ the Services, we or third-parties might use cookies and related applied sciences to gather details about the way you entry, use, or in any other case work together with the Services, our emails, and internet advertising. This data is collected for numerous causes, together with to assist be certain that the Services proceed to work accurately, to enhance the Services, to assist advertising and marketing campaigns (together with focused promoting), to know our clients and the way they use the Services, and to give you a extra personalised expertise. The data collected might embrace technical data reminiscent of your IP tackle, the kind of machine or browser that you just use to entry the Services, the working system in your machine, the web site or different on-line service that directed you to our Services, the URLs of the web sites you visited earlier than visiting our website, numeric identifiers in your cellular machine, identifiers for promoting, identifiers generated from safe hash algorithms, session occasions and durations, how you employ your mouse, keyboard, and different enter units to work together with the Services, and the content material that you just view on the Services. For extra details about how this data is collected, please see our Cookies and Other Tracking Technologies part beneath.

e.  Information Collected from Mobile Devices

When you entry our Services through a cellular machine, Publix or its third-party service suppliers might accumulate numerous data, together with the kind of cellular machine you employ, the momentary or persistent machine identifier related together with your machine, the IP tackle of your cellular machine, the machine’s working system, the browser you employ to entry the Services, details about how you employ the Services, and your machine’s location as described beneath.

You might be able to use our cellular purposes to scan barcodes or take photographs of merchandise or prescription bottles with a purpose to create purchasing lists or conduct transactions. To achieve this, our cellular purposes might request permission to entry your digicam and photograph recordsdata. Please be aware that some options of our cellular purposes and/or Services will not be usable or out there to you if you don’t grant us such permission.

f.  Location Information

Our cellular purposes and web sites can also accumulate exact details about the situation of your machine after you allow us to acquire such data from applied sciences reminiscent of Bluetooth beacons, GPS, Wi-Fi alerts, or cell tower alerts. We can also use applied sciences to find out if you’re purchasing in one in all our shops by counting on alerts transmitted by your cellular units. We accumulate this data to give you companies, content material and affords based mostly in your location. For instance, we might use our cellular purposes to give you the situation of close by shops and offers out there in these shops. You might be able to allow our Services to inform us while you enter one in all our shops in order that we will put together any orders you could have or to let you already know concerning the occasions and offers out there within the retailer. To choose out of the gathering of exact location or presence data, you may alter the permissions in your cellular machine or uninstall our cellular purposes. Publix has no management over your machine’s settings. And adjusting these settings doesn’t fully eradicate the flexibility of others to develop location details about your machine.

g.  Protected Health Information

We perceive that the privateness and safety of your well being data is essential to you. As famous above, while you store or work together with our pharmacies, we’ve got procedures in place to guard your well being data in accordance with our Publix Pharmacy Notice of Privacy Practices.

h.  Information You Give Us About Others

You might give us details about different individuals, such because the title and tackle of a present recipient, or the title and phone data of somebody who will choose up gadgets for you at a retailer. We will solely use this data for the particular purpose you present it.

3.  Why Do We Collect Your Information

We use the data we accumulate for functions allowed by relevant legal guidelines, together with to:

• fulfill your requests for our merchandise, applications, or companies;
• full and handle purchases, orders, refunds, returns and exchanges;
• reply to your inquiries;
• give you different merchandise, applications, or companies that we consider could also be of curiosity to you;
• obtain the needs for which you supplied the data;
• conduct surveys, analysis, evaluation or market research;
• function, consider and improve our merchandise, companies, or enterprise operations;
• stop or detect fraud;
• ship promotional and advertising and marketing communications, particular affords, or ads you through bodily mail and electronically that could be of curiosity to you, together with the supply of focused ads which might be based mostly in your earlier on-line exercise on the Services and different third-party companies (for instance, for those who view a web page on our web site a few specific product, chances are you’ll obtain an internet commercial for that product or a associated product on a distinct space of our Services or on different web sites on the Internet you go to);
• create and ship personalised content material, affords, companies, and promoting, together with personalised content material based mostly on the exact location data we accumulate from cellular units or the situation that we infer out of your IP tackle or different data;
• keep and administer your Club Publix or InexperiencedWise Markets accounts or different accounts or memberships you could have with us;
• conduct promotional actions, together with contests;
• talk with you relating to your accounts, purchases, or different points;
• shield the rights or security of you, us or others; and
• adjust to and implement relevant authorized necessities, contractual obligations (together with our contractual obligations with you, reminiscent of by means of our Club Publix and InexperiencedWise Markets applications, if relevant, or digital properties’ phrases of use), related trade requirements, and our insurance policies.

We might mix the data we accumulate from you with data that we accumulate from different sources. We might use and disclose non-personal, non-individual statistics or demographic data in combination kind with out restriction.

4.  How We May Disclose Your Information

We might share any of the classes of non-public data we accumulate within the following circumstances:

• We might share data with enterprise companions and advertisers for our advertising and marketing and promoting functions, however we don’t monetize your private data by promoting or renting it for financial compensation to exterior events;
• We might share your private data to our service suppliers, who use that data to carry out expertise, enterprise or different skilled features on our behalf, together with however not restricted to, internet hosting our Services, delivering transactional communications, fulfilling orders, and processing funds. We solely present such distributors with data to allow them to carry out their required features on our behalf;
• We might share anonymized data with third events as soon as it’s altered, mixed, or in any other case processed in order that it may well’t fairly be recognized with a person particular person;
• We might disclose the data to 3rd events once we are required to take action by any regulation, regulation, courtroom order, subpoena, regulation enforcement, or different regulatory requirement;
• We might disclose the data if we consider that such disclosure is critical or acceptable to adjust to relevant regulation; function the Services; shield the rights, property or security of Publix, different customers of the Services, companions, associates, sponsors, suppliers, licensors, retailers, or others; stop hurt or loss; or in reference to an investigation of suspected or precise illegal exercise;
• We might share data with our associated subsidiaries and associates, topic to the phrases of this Policy;
• We might disclose the data in affiliation with any potential or precise sale or different switch of some or all of our enterprise belongings; and
• We might disclose data topic to your consent or as obligatory to satisfy the needs for which the data was collected.

Where acceptable, we’ll restrict sharing of your data in accordance with the alternatives you could have supplied us and relevant regulation.

5.  Public Information

If you put up feedback, footage, or different content material through public boards that could be out there on the Services, that data could also be publicly out there. The data could also be searchable by serps and copied or republished by third events. We don’t have any management over these third events. Please think twice earlier than you put up any data through the Services.

6.  Your Options Regarding the Information that We Collect

We give you sure selections about what data we accumulate from you, how we use and disclose the data, and the way we talk with you. You might select to:

• Stop receiving advertising and marketing or promotional e-mails, unsolicited mail, cellphone and cellular advertising and marketing communications;
• Update and proper the data that you just present to us; or
• Request that we cancel your account or that we not use the data you could have given us to offer you companies.

To train your selections, chances are you’ll:

• Opt-out of receiving advertising and marketing or promotional communications by following the instructions in a advertising and marketing e-mail, unsolicited mail, or cellular communication that you just obtain from us;
• Log in to your Publix Account at to replace your data or change your communications preferences;
• Return to the world of our Services at which you signed up for a selected program and modify your data;
• Call 800-242-1227 together with your request and present contact data; or
• Contact us on-line together with your request and present contact data.

If you opt-out utilizing the instructions and/or mechanisms supplied in a particular sort of communication, please remember that you could be solely cease receiving that sort of communication except you train another choice as described herein. Please be aware that for those who request that your data not be used to offer you companies, Publix or its distributors might retain your data for Publix’s enterprise functions, reminiscent of for backups, evaluation, information of deletions, authorized necessities, and information retention necessities or insurance policies.

Pharmacy clients are entitled below HIPAA to train sure rights relating to PHI, reminiscent of entry to information. For extra data, please see the Pharmacy Notice Of Privacy Practices referenced above.

Virginia residents have further privateness rights below relevant regulation. See the Virginia Privacy Notice for added data.

7.  Cookies, Tracking Technologies and Interest-Based Advertising

By utilizing the Services, you consent to our use of cookies, internet beacons, and related applied sciences, together with these operated by third events on our behalf. We use these applied sciences to obtain and retailer sure kinds of data while you work together with the Services. The data obtained by utilizing these applied sciences (together with, however not restricted to, the pages you go to on our web site, which internet tackle you got here from, details about the units and software program you employ, and the content material you view) helps us in numerous methods, together with, however not restricted to, to customise your expertise, enhance the Services, be taught what areas of the Services are of most curiosity to our clients, and troubleshoot any points. In order to offer the very best expertise doable, we additionally use this data for reporting and evaluation functions.

Most internet browsers are set to simply accept cookies by default, although you may manually disable the cookies function of your browser. You ought to evaluation the web documentation regarding your browser or seek the advice of with the supplier of your browser for directions on the right way to disable cookies. Please be aware that for those who disable cookies in your Internet-enabled machine, some elements of the Services might not operate correctly or provide you a similar diploma of personalization. In addition, you might be able to train selections relating to firms reminiscent of on-line community advertisers through sure third-party instruments. Read extra details about such selections at:

We can also use applied sciences that tell us whether or not you considered sure content material, whether or not you considered our emails or different digital communications, and whether or not the promoting we place on the Services and different web sites or cellular purposes is efficient.

One of the companies we use to study the way you and others use the Services is Google Analytics. You can be taught extra about how Google makes use of the data it collects at:

Our digital properties will not be designed to answer “do not track” requests from browsers. Visit the next web site, www.allaboutdnt.org, for extra data on this growing space.

You can choose out of interest-based promoting from third-party suppliers who observe the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising at www.aboutads.information/selections.

8.  Third-party Content and Activities

The Services might comprise hyperlinks to content material or built-in content material (like embedded movies) supplied by third events. The data practices of these third events might differ from ours. You ought to seek the advice of the privateness insurance policies of any third social gathering that gives content material that you just entry by means of the Services as we don’t management and will not be answerable for the data that they accumulate, use, or share. Because your internet browser might get hold of built-in content material immediately from third-party servers, the third events might be able to accumulate data as for those who had visited their websites immediately. Some of the third events that present content material on our Services or assist our enterprise by facilitating internet advertising, analytics, or analysis might use applied sciences to trace your on-line actions over time and throughout numerous web sites and different on-line companies.

9.  Security

Publix makes use of administrative, technical, and bodily safeguards designed to safeguard the data we accumulate through the Services. However, no data system could be 100% safe. We can’t assure absolutely the safety of your data. Moreover, we’re not answerable for the safety of data you transmit or obtain through the Services over networks that we don’t management, together with the Internet and wi-fi networks. You are answerable for defending the confidentiality of your username and password(s) and also you hereby launch Publix from any legal responsibility associated to your disclosure of your username and/or password(s) to any third social gathering. Publix reserves the correct to droop or terminate your account or to require you to alter your username and/or password if Publix believes they’re not safe. We will make any legally required disclosures within the occasion of any compromise of non-public data. To the extent the regulation permits us to offer such notification through e-mail or conspicuous posting on the Services, you agree to simply accept discover in that kind.

10.  Protecting Children’s Privacy

We don’t knowingly solicit or accumulate private data from youngsters below the age of 13 with out parental consent. If you consider {that a} baby below age 13 might have supplied us with private data with out parental consent, please contact us.

11.  International Data Transfers and Use

Our Services are managed and operated by us from the United States and will not be supposed to topic us to the legal guidelines or jurisdiction of any state, nation or territory apart from these of the United States. Any data you present by means of use of the Services could also be saved and processed, transferred between and accessed from the United States and different nations which can not assure the identical stage of safety of non-public data because the one wherein you reside. However, we’ll deal with your private data in accordance with this Policy no matter the place your private data is saved or accessed.

12.  Contacting Us

Please contact us you probably have any questions on our Privacy Policy, our privateness practices, or if you need us to replace data or preferences you supplied to us.