Job Utility for Travel Services Manager at Discord

Discord is utilized by over 200 million folks each month for a lot of totally different causes, however there’s one factor that just about everybody does on our platform: play video video games. Over 90% of our customers play video games, spending a mixed 1.5 billion hours taking part in 1000’s of distinctive titles on Discord every month. Discord performs a uniquely necessary function in the way forward for gaming. We are centered on making it simpler and extra enjoyable for folks to speak and hang around earlier than, throughout, and after taking part in video games.

Discord is in search of a Travel Services Manager to help our staff as they journey safely and productively for work. This function is right for somebody who’s enthusiastic about company journey, buyer expertise, and constructing packages that scale in a rising group.

At Discord, our mission is to create belonging for everybody. This function performs a significant half in that mission by making certain our vacationers really feel supported, knowledgeable, and cared for wherever work takes them.

The Travel Services Manager will report back to the Senior Director, Workplace.

You Will:

• Deliver distinctive customer support to Discord vacationers
• Champion and promote the journey program to make sure staff perceive insurance policies, processes, and obtainable assets
• Develop and facilitate journey coaching for brand new hires and present staff
• Evaluate and suggest acceptable ranges of firm funding in journey
• Design and evolve journey packages and insurance policies as enterprise wants develop
• Onboard and handle exterior distributors and companions as this system scales
• Maintain and recurrently replace journey insurance policies
• Source and handle lodge room blocks for firm wants
• Drive robust program adoption throughout the group
• Partner with Corporate Security to help traveler security initiatives
• Manage the connection with our Travel Management Company (TMC) and Online Booking Tool (OBT) supplier
• Participate in contract negotiations with journey service suppliers
• Collaborate carefully with Finance on coverage growth and price administration
• Deliver month-to-month reporting to offer management visibility into journey spend and conduct developments
• Build robust cross-functional relationships with groups together with Admin, Employee Experience, Finance, Corporate Security, and Procurement
• Provide each strategic route and hands-on operational help as this system matures
• Collect and analyze knowledge to repeatedly enhance the journey program
• Measure and improve traveler satisfaction

You Have:

• A bachelor’s diploma or equal expertise
• 7+ years of expertise in company journey administration or a associated hospitality discipline
• A robust customer support orientation and glorious interpersonal abilities
• Experience creating and delivering displays and coaching packages
• A considerate perspective on how hybrid work has influenced company journey
• Comfort working in a fast-paced, high-growth tech atmosphere
• Demonstrated expertise managing and scaling a company journey program
• Experience negotiating journey contracts and vendor agreements
• Familiarity supporting staff who’re newer to enterprise journey (most well-liked)
• Experience working with trendy TMC and OBT options
• A observe document of driving 90%+ journey program adoption
• Strong analytical and reporting capabilities, together with constructing personalized metrics and producing actionable insights
• Excellent organizational abilities, with the power to handle a number of stakeholders and tasks concurrently
• Experience scaling journey packages in a high-growth tech firm (most well-liked)

This is a short lived W-2 place with advantages, anticipated to run for 9 months with potential to increase/convert. 

Candidates should reside in or be keen to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties).

For this function, the Hiring Manager would really like of us to be within the workplace a minimal of 2 days per week.

The US base wage vary for this non permanent full-time place is $124,000 – $139,500 prorated primarily based on tenure) + advantages. Our wage ranges are decided by function and stage. Within the vary, particular person pay is decided by extra components, together with job-related abilities, expertise, and related training or coaching. Please be aware that the compensation particulars listed in US function postings replicate the bottom wage solely, and don’t embody advantages.

Why Discord? 

Discord performs a uniquely necessary function in the way forward for gaming. We’re a multiplatform, multigenerational and multiplayer platform that helps folks deepen their friendships round video games and shared pursuits. We consider video games give us a solution to have enjoyable with our favourite folks, whether or not listening to music collectively or grinding in aggressive matches for diamond rank. Join us in our mission! Your future is only a click on away!

Discord is dedicated to inclusion and offering affordable lodging through the interview course of. We need you to really feel arrange for fulfillment, so if you’re in want of affordable lodging, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for particulars relating to Discord’s assortment and utilization of private info regarding the applying and recruitment course of by clicking HERE.