Swimming Pool & Spa trade CSR (expertise required) 1596289

Job Title: Customer Service Representative (Pool & Spa Industry)

Job Overview

We are looking for a detail-oriented, proactive, and empathetic Customer Service Representative to affix our rising swimming pool service firm. You would be the voice of our enterprise, serving to owners preserve their yard oases. The excellent candidate can deal with high-volume inquiries with a smile and has a “get it done” angle.

Key Responsibilities

Customer Support: Handle inbound calls, electronic mails, and chats concerning service scheduling, tools troubleshooting, and billing.

Service Coordination: Dispatch technicians and handle service routes to make sure most effectivity.

Technical Guidance: Assist prospects with fundamental pool chemistry questions or frequent tools points (pumps, filters, heaters).

Lead Management: Qualify incoming leads for brand spanking new pool builds or main renovations and e-book consultations.

Follow-ups: Reach out to prospects post-service to make sure satisfaction and accumulate critiques.

Required Qualifications

Experience: At least 2 years in a distant CSR or Dispatch function. Experience in house providers (HVAC, Plumbing, or Pool) is an enormous plus.

Communication: Exceptional verbal and written English. You should be capable to clarify technical ideas merely.

Tech Savvy: Proficient with CRM software program (e.g., Jobber, Housecall Pro, or ServiceTitan) and VOIP programs (e.g., RingCentral or AirCall).

Problem Solver: You do not simply report issues; you discover options.

Work Schedule & Compensation

Hours: [Insert Hours, e.g., 9:00 AM – 5:00 PM EST]

Salary: [Insert Salary Range, e.g., $600 – $900 USD per month]

Benefits: [Insert Perks, e.g., 13th-month pay, paid PH holidays, performance bonuses]

How to Apply

To make sure you’ve learn the complete description, please begin your cowl letter with the phrase “SPLASH.” 1. Briefly describe your expertise with house service dispatching.

2. What is your favourite instrument for staying organized?

3. Attach a hyperlink to a 60-second voice recording (use Vocaroo or related) introducing your self.