Holly Christina Photography: Bride hears from marriage ceremony photographer after ABC11 Troubleshooter inquiry, court docket deadline looms

RALEIGH, N.C. (WTVD) — A Raleigh marriage ceremony pictures firm accused of ghosting clients and failing to ship photographs and movies is going through a court-ordered deadline Thursday to show over information to impacted {couples}.

One bride says she lastly heard from Holly Christina Photography for the primary time since her marriage ceremony day, solely after ABC11 Troubleshooter Diane Wilson reached out to the corporate.

“I really just want my pictures because, I mean, it’s my only wedding day,” stated Krista Alvarez. Alvarez says she paid Holly Christina Photography greater than $6,800 to {photograph} and movie her December fifteenth marriage ceremony.

Nearly six months later, she says she nonetheless has not acquired any skilled photographs or video. “Nothing, not a single picture,” Alvarez stated.

She says repeated makes an attempt to contact the corporate went unanswered. “A bunch of the messages I’ve sent her. I’m like, if you don’t have them, just tell me, give me some communication, tell me anything. But nothing,” Alvarez stated.

Alvarez is one in all dozens of brides who’ve contacted ABC11 since January, claiming they paid Holly Christina Photography 1000’s of {dollars} however by no means acquired the companies or merchandise they had been promised. Following ABC11’s Troubleshooter investigation, the North Carolina Attorney General’s Office filed a lawsuit in opposition to Holly Christina Photography.

According to the Attorney General’s Office, greater than 200 complaints have been filed in opposition to the corporate, with reported losses totaling almost $1 million. A court docket order requires Holly Christina Photography to offer photographs and movies to impacted clients by Thursday.

While some clients did get their uncooked pictures from Holly Christina Photography and gained disputes with their bank card firms, different clients say they nonetheless don’t have anything.

The Attorney General’s Office instructed ABC11 that if the corporate doesn’t adjust to the court docket order, it has a number of choices, together with asking the court docket to carry the corporate in contempt.

The workplace additionally says it’s contacting each client who filed a criticism to find out whether or not they have acquired the merchandise they paid for or a refund.

After Wilson emailed Holly Christina Photography asking whether or not Alvarez would obtain her marriage ceremony photographs and video, Alvarez says she acquired an e-mail from the corporate inside 10 minutes.

In the e-mail, Holly Christina Photography acknowledged, “We are preparing to send your raw wedding files on physical SD cards,” and requested Alvarez’s mailing tackle. Alvarez says it was the primary communication she had acquired from the corporate since her marriage ceremony day. While she is inspired by the response, she says she stays cautiously optimistic till the information arrive. “I just want to know the truth,” Alvarez stated. “I have not heard a word from her since my wedding day.”

Besides Alvarez, a number of different brides say additionally they received an analogous e-mail on Wednesday from Holly Christina Photography about the place to ship their SD playing cards.

ABC11 has reached out to Holly Christina Photography a number of occasions for remark, however has not acquired a response. ABC11 will proceed to observe this story and supply updates on whether or not the corporate complies with the court docket order and whether or not impacted clients obtain their photographs and movies.