Senior Associate, Product Management | Capital One Travel

Overview

Senior Associate, Product Management | Capital One Travel – Agent Tooling

Product Management at Capital One is a booming, vibrant craft that requires reimagining the established order, discovering worth creation alternatives, and driving progressive and sustainable buyer experiences by way of know-how.

We consider our portfolio of companies and investments in development and transformation will end in an organization with the dimensions, model, capabilities, expertise, and values to succeed because the digital revolution transforms our society and our trade.

We are in search of a Product Manager to hitch our workforce in Capital One Travel. This position is a Product Manager answerable for elevating our buyer servicing expertise by optimizing the tooling ecosystem to empower frontline brokers as a part of the Travel Customer Core workforce. We are a fast-paced, get-stuff-done workforce fixing tough issues in distinctive methods. We’re centered on scaling our merchandise to thousands and thousands of consumers and refining the expertise to create a product that prospects can’t reside with out. 

In this position, you’ll be anticipated to reveal proficiency in 4 key areas

Technology Driven

• You’ll perceive and leverage know-how and end-state structure imaginative and prescient to accomplice with know-how workforce to drive complete design choices out of white area technical issues

• You’ll share enterprise technique and roadmap with Tech companions to ascertain context whereas additionally main and facilitating agile ceremonies alongside the Tech Lead

• You’ll co-create technical options together with the Tech Lead, contributing to choices round when it’s acceptable to leverage Enterprise platforms, exterior options, or to construct model new technical parts from scratch 

Business Focused 

• You’ll personal and prioritize the near-term product roadmap to ship on enterprise outcomes, shortly figuring out factors of leverage in complicated issues or methods, and using information successfully to outline success metrics and measurable outcomes

• You’ll make the most of balanced judgment in choices about dangers of each actions taken and never taken whereas innovating on methods to iterate sooner in a well-managed method for the fast workforce

Transformational Leadership 

• You’ll develop and talk a 6-month imaginative and prescient to senior stakeholders and accomplice groups with correct particulars and transparency on dangers and impediments, and proactively construct relationships with these exterior of your fast workforce leading to horizontal affect 

• You’ll contribute to workforce tradition by sharing your distinctive experiences together with your workforce & companions and be keen to share your perspective & be taught the attitude of others 

Human Centered 

• You’ll outline clear and actionable drawback statements to assist groups ship outcomes whereas displaying a complete understanding of iterative software program supply, able to thin-slice MVP grooming

• You’ll leverage buyer insights to affect priorities and roadmap characteristic improvement whereas advocating for and driving alignment between stakeholders within the improvement of acceptance standards

As a Travel Product Manager, you’ll:

• Partner with cross-functional friends throughout servicing, enterprise analysts, and design to craft a tooling product technique that empowers brokers to ship sooner, extremely empathetic servicing experiences

• Build and iterate on core agent workflows, leveraging Enterprise platforms, inner instruments, and focused AI capabilities to ship intuitive UI enhancements that remove friction and cut back cognitive load for frontline groups

• Support the broader Premium Products and Capital One Travel accomplice agenda by proactively managing cross-team dependencies, enabling important accomplice intents, and delivering the resilient tooling basis wanted to execute top-of-house initiatives

• Manage an engineering workforce, main the supply of high-priority tooling enhancements and actively managing a groomed agile backlog to maintain developer velocity

• Dream up and ship strategic tooling enhancements that transition us from reactive upkeep to proactive servicing by understanding how shifting trade traits and rising applied sciences like AI will be built-in into the roadmap

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