Travel AV Field Engineer

Title: Travel Field AV Engineer

Department: Operations

Reports To: Vice President of Customer Success

Position goal and goal:

This place is accountable and accountable for steering, putting in, programming, commissioning and trouble-shooting the digital, {hardware}, and wiring parts of audio-visual techniques in line with firm requirements.  This place studies to the Vice President of Customer Success and is a member of the Operations crew supporting the mission and objectives of a “Best in Class” gross sales and AV integration program.  As an operational member of a dynamic audio-visual integration operation, the Field AV Engineer can be chargeable for loading AV Control Code, GUI, and DSP configurations. After set up is full, journey to prospects’ websites is required to configure units, load management code, check and fee and close-out initiatives in compliance with the corporate’s insurance policies and procedures, together with high quality, security, environmental, and enterprise practices.

****This is a journey place and requires journey to consumer websites regionally, regionally, nationally, and internationally as wanted.****

Key Responsibilities – Responsibilities embody however will not be restricted to the next. Additional duties are anticipated to be carried out as assigned.

1. System Installation & Integration

• Integrate and program AV management techniques (Crestron, Extron, AMX, QSC, and so on.).
• Ensure gear is put in per undertaking documentation, together with sign move diagrams and system schematics.
• Collaborate with community engineers to combine AV gear with IT infrastructure.

2. Testing & Troubleshooting

• Perform system commissioning, guaranteeing correct calibration and performance of audio and video techniques.
• Conduct sign move verification, EQ changes, achieve staging, and network-based troubleshooting.
• Diagnose and resolve points associated to {hardware}, software program, and networking.
• Provide on-site or distant assist for escalated service points.

3. Client Interaction & Documentation

• Serve as an on-site liaison with purchasers, offering coaching and steerage on AV system operation.
• Document system configurations, wiring diagrams, and punch lists for undertaking completion.
• Maintain service logs, check studies, and set up notes in undertaking documentation platforms.
• Assist in creating end-user guides and coaching supplies.

4. Compliance & Safety

• Adhere to OSHA and firm security insurance policies when working on-site.
• Follow business greatest practices and manufacture pointers for AV installations.
• Ensure all put in gear meets compliance requirements (ADA, NEC, NFPA, and so on.).

5. Project Coordination & Team Collaboration

• Work carefully with undertaking managers to make sure deadlines and undertaking milestones are met.
• Provide suggestions on undertaking designs, suggesting enhancements or modifications as wanted.

Qualifications

Education: Associate’s or Bachelor’s diploma in AV Technology, Electrical Engineering, IT, or a associated area
Certifications: CTS, CTS-I Certification, Crestron, Extron, Dante, Biamp, QSC, most well-liked.
Experience: 3+ years of hands-on expertise in AV set up, programming, and commissioning.

Technical Skills:

• Proficiency in AV networking, sign move, and troubleshooting.
• Experience with AV management system programming (Crestron, AMX, Extron).
• Understanding of DSP configuration and audio calibration.

Soft Skills: Strong problem-solving capability, consideration to element, glorious verbal and written communication expertise, and time administration.

Physical Requirements: Ability to elevate 50+ lbs, work at heights, and journey.

Success Factors:

The private traits that make a person profitable on this business embody:

Client-First Mindset – Deliver top-tier AV options with professionalism, clear communication, and a focus to element.

Problem-Solver Mentality – Troubleshoot points effectively, suppose in your ft, and adapt to evolving know-how.

Team Player – Support colleagues, share data, and collaborate for seamless undertaking execution.

Ownership & Accountability – Take full duty in your work, guaranteeing high-quality outcomes with out excuses.

Continuous Learning – Stay up to date on business developments, certifications, and greatest practices to refine your experience.

Adaptability & Flexibility – Be prepared for altering schedules, journey calls for, and numerous undertaking environments.

Safety & Precision – Follow protocols, prioritize job-site security, and execute installations with meticulous consideration to element.

Strong Communication – Keep purchasers, undertaking managers, and technicians knowledgeable for easy operations.

Professionalism & Integrity – Respect the know-how, crew, and purchasers by sustaining a excessive commonplace of conduct.

Passion & Positive Attitude – Bring power, enthusiasm, and a problem-solving method to each job.

Job provide consists of a aggressive wage and advantages package deal that features:

• Paid trip and sick pay
• Medical protection choices: well being, imaginative and prescient and dental
• Generous every day per diem whereas touring in a single day to cowl meals and non-reimbursable incidentals
• In-house journey crew to make all work-related journey preparations together with air flights, floor transportation and lodging all paid by means of firm accounts
• 401k program after one yr of service and with employer contribution after one yr of enrollment
• Tool equipment, uniform shirt, PPE and a stipend per paycheck as a private mobile phone allowance

Job Type: Full-time

Pay: Salary commensurate with expertise

Job Location:   As a Travel Field Engineer, you can be required to journey regionally, regionally, and nationwide to assist consumer initiatives. Travel frequency will differ primarily based on undertaking calls for, and candidates ought to be comfy with prolonged journey, together with in a single day stays as wanted.

*Benefits listed are a spotlight of what are supplied to full-time, salaried and hourly workers and are topic to vary.

The ADA prohibits discrimination in opposition to certified people with disabilities. To decide whether or not a person is certified, the important capabilities of every job ought to be recognized. Essential job capabilities are these which might be intrinsic to the place, and the person who holds the job should be capable of carry out with or with out affordable lodging.