Lead, Travel Operations | Dublin, CA

Our values begin with our folks, be part of a group that values you!

Bring your skills to Ross, our main off-price retail chain with over 2,200 shops, and a robust observe file of success and development. Our focus has all the time been bringing our prospects a continuing stream of high-quality manufacturers and on-trend merchandise at extraordinary financial savings. All whereas offering a enjoyable and thrilling treasure hunt expertise.
As a part of our group, you’ll expertise:

• Success. Our successful group pursues excellence whereas studying and evolving
• Career development. We develop trade main expertise as a result of Ross grows when our folks develop
• Teamwork. We work collectively to resolve the onerous issues and discover the suitable answer
• Our dedication to Diversity, Equality & Inclusion, and our neighborhood. We have fun the backgrounds, identities, and concepts of those that work and store with us as a result of our variations make us stronger. We try to be a constructive drive in our neighborhood.

Our Corporate headquarters are in Dublin, CA, now we have 3 shopping for workplaces in key markets in New York City, Los Angeles, and Boston, and eight distribution facilities nationwide. With 2025 revenues of $22.8 billion, we’re a Fortune 500 firm who’s dedicated to offering an inclusive work surroundings with steady studying alternatives and growth for our groups.

GENERAL PURPOSE:
The Travel Operations, Lead will handle the operational logistics of Ross’ Travel, and Corporate Card Programs by offering assist, situation resolutions, coverage steerage and proposals to Ross’ executives, administrative assistants and associates throughout the group. This position will concentrate on the operational and administrative elements of Ross’ journey and card packages, together with however not restricted to airline, automobile rental, lodging, chauffeured transportation, rail, company card, on-line reserving instrument, and all elements of the company bank card program.

Additional tasks embrace partnering with the Sr. Manager, Travel, to discover and assess alternatives with all suppliers, managing, enhancing, and distributing studies throughout a number of techniques and journey classes, whereas supporting associates with travel-related points and offering high-touch assist to executives and EA’s. In addition, they’ll present assist in sourcing and contracting Meetings & Events and likewise lead common touchpoint conferences with EAs/AAs and Zone Admins to drive compliance with Ross insurance policies and initiatives.

A key part of this position is information analytics, together with reviewing journey and bank card information to assist departmental spend reporting, establish non-compliant spend, and supply insights to assist management decision-making.

The base wage vary for this position is $70,310- $101,400. The base wage vary relies on elements together with, however not restricted to, expertise, expertise, {qualifications}, related schooling, certifications, seniority, and placement. The vary listed is only one part of the overall compensation bundle for workers. Other rewards differ by place and placement.

ESSENTIAL FUNCTIONS:

• Customer Service and Customer Engagement
o Maintains a robust customer support orientation. Troubleshoots traveler points and supplies immediate decision to questions and requests.
o Executives and EA’s – Provide high-touch help and proposals in assist of government journey.
o General Travelers – Provide decision and buyer assist to incorporate filtering questions from inner associates and aiding with travel-related inquires.

• Partner with Sr. Travel Manager in holding common touchpoint conferences with the corporate’s administrative groups.

• Share updates on journey packages, most popular suppliers, instruments, and course of adjustments to make sure alignment and consciousness.

• Gather suggestions on traveler expertise, operational challenges, and alternatives for course of enchancment.

• Travel Policy and Compliance
o Responsible for Ross affiliate questions regarding Ross’ Corporate Travel Policy and expense reimbursement. Conduct analysis needed to know and doc issues that want additional decision.
Ensure Travel Policy and different Ross journey paperwork are stored updated and posted on Ross inner websites, i.e. Rosslink.
o Responsible for compliance capabilities of the net reserving instrument.
Research all journey violations and supply steerage to admins and/or vacationers to appropriate any relevant violations.
Communicate coverage exception requests, present suggestions, and collaborate with Sr. Travel Manager to resolve.

• Ensure upkeep of affiliate hierarchy recordsdata for reserving instrument and reporting.

• Reporting
o Prepare and analyze studies throughout a number of techniques and classes, together with however not restricted to:
Travel Policy exception studies.
Corporate bank card delinquencies and audits.
o Prepare ad-hoc studies as wanted/requested.

• Analyze primary journey patterns/bookings and advocate acceptable actions to drive/change traveler/arranger conduct.

• Corporate Credit Card and Booking Tool Administration
o Ross Corporate Card Program administration
Responsible for the Corporate Card utility course of.
Analyze month-to-month delinquency studies and make suggestions to division heads.
Review journey and company card exercise with EAs/AAs to strengthen coverage expectations and deal with any questions or edge instances.
o Direct Bill journey accounts and Central Travel Card administration
Managing the month-to-month reconciliation course of for all journey associated accounts.
o Online Booking Tool administration
Responsible for the administration of Company’s on-line reserving instrument (at present Concur).
Assist with journey reservations or particular requests.
Highlight non-compliant bookings or spend, together with really helpful corrective actions and finest practices going ahead.

• Meeting Management
o Meeting Planning – Liaison between Ross and Ross’ designated journey company for giant corporate-sponsored occasions (e.g., Magic, Off-Price, LEAD Meetings, Annual HR Meeting, and so forth.).
Review and analyze previous bookings to construct the relevant room stock for numerous occasions.
Coordinate and talk reserving directions, in addition to cancellation restrictions with arrangers and vacationers.
Manage room stock and cancellation deadlines.
Create and distribute communications and updates as requested.
Partner with inner proprietor (level of contact) to handle and monitor reserving course of from the start by means of the completion of the occasion.

• Facilitate the sourcing of lodges and floor transportation.

COMPETENCIES:
People

• Building Effective Teams (for managers of People and Projects)

• Developing Talent (for managers of individuals solely, N/A for this position/stage)

• Collaboration Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

• Adaptability

• Technical Competence

• Customer Service

• Results-Oriented

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor’s diploma, or equal work expertise

• 5 + years of expertise within the Travel trade (Corporate Buyer, Travel Management Companies or Air, Car and Hotel Suppliers, and so forth.) with expertise in:
o Working with journey suppliers in classes together with, however not restricted to, air, resort, floor, and ancillary companies.
o On-line reserving instruments (Concur, Deem, Navan, and so forth.) and information reporting techniques.

• Excellent written and verbal communication expertise, in addition to interpersonal expertise with the power to speak clearly and successfully with organizational consciousness and sensitivity.

• Strong organizational expertise, undertaking administration expertise, and a spotlight to element.

• Outstanding work ethic; shows a excessive sense of urgency to resolve points shortly and effectively.

• Ability to research and synthesize massive quantities of knowledge and establish key tendencies and variances.

• Technical savviness and demonstrated proficiency in Microsoft Office (Excel, PowerPoint and Visio) with intermediate Excel expertise (energy question, V-lookups, pivot tables, and different intermediate capabilities).

PHYSICAL REQUIREMENTS/ADA:
Job requires potential to work in an workplace surroundings, totally on a pc.
Requires sitting, standing, strolling, listening to, speaking on the phone, attending in-person conferences, typing, and dealing with paper/recordsdata, and so forth.
Consistent timeliness and common attendance.
Vision necessities: Ability to see data in print and/or electronically.
This position requires common in-office presence, together with to interact in in-person group interplay, conferences and collaboration, shopper assist, mentoring, teaching, and/or suggestions. However, this position can carry out duties successfully utilizing a mixture of in-office and distant work.

#LI-Hybrid

SUPERVISORY RESPONSIBILITIES:
None

DISCLAIMER
This job description is a abstract of the first duties and tasks of the job and place. It will not be supposed to be a complete or all-inclusive itemizing of duties and tasks. Contents are topic to alter at administration’s discretion.

Ross is an equal employment alternative employer. We take into account people for employment or promotion in keeping with their expertise, talents and expertise. We consider that it’s a vital a part of the Company’s general dedication to draw, rent and develop a robust, gifted and various workforce. Ross is dedicated to complying with all relevant legal guidelines prohibiting discrimination primarily based on race, coloration, non secular creed, age, nationwide origin, ancestry, bodily, psychological or developmental incapacity, intercourse (which incorporates being pregnant, childbirth, breastfeeding and medical situations associated to being pregnant, childbirth or breastfeeding), veteran standing, army standing, marital or registered home partnership standing, medical situation (together with most cancers or genetic traits), genetic data, gender, gender identification, gender expression, sexual orientation, in addition to some other class protected by federal, state or native legal guidelines.