Travel Expenses Support Specialist Job Particulars

Start your journey with BCD: Grow, join, collaborate and rejoice with our world group

Support Specialist (Remote)

Full time, Germany

The Support Specialist is chargeable for dealing with phone and written buyer inquiries. The goal is to make sure a quick, competent and service-oriented resolution to clients’ issues and thus contribute to a excessive stage of buyer satisfaction.

As a Support Specialist, you’ll

• Receive and course of buyer inquiries by cellphone, chat, e-mail and ticket system
• Provide documentation and follow-up of buyer issues 
• Ensure pleasant, skilled, and solution-oriented communication
• Forward complicated requests to 2nd stage assist or accountable departments
• Provide Data for Reports
• Meet outlined service stage targets (SLAs)
• Support within the steady enchancment of communication requirements
• Participate within the optimization of service processes and instruments
• Give suggestions to the supervisor to determine potential for enchancment
• Participate in product and course of information coaching

About you

• Completed industrial coaching or comparable {qualifications}
• Initial expertise in customer support or assist desk is a bonus
• Confident dealing with of CRM and ticket methods
• Very good information of German and English
• Strong communication expertise and assured look in the direction of clients 
• Goal-oriented, structured, and unbiased method of working
• Strong service and resolution orientation
• Resilience and skill to work in a group

What we give you

At BCD Travel, we work with extremely motivated and passionate folks. We worth open communication, collaboration, and a versatile work-life steadiness. We provide distinctive, usually world, experiences that empower you to develop and develop inside the group. Sustainability and serving to others can be excessive on our checklist. We make a distinction by charitable actions in our communities throughout the globe.

About us

BCD Travel helps firms journey sensible and obtain extra. We drive program adoption, price financial savings and expertise retention by digital experiences that simplify enterprise journey. Our 15,000+ devoted group members service shoppers in 170+ nations as we form a sustainable future for enterprise journey. BCD’s main conferences and occasions administration and world consultancy providers full our complete suite of options for all points of company journey. In 2024, BCD achieved US$22.9 billion in gross sales. For extra info, go to www.bcdtravel.com.

Get to know us by studying our weblog and trying out our social media:

You’ll be provided

• Flexible working hours and work-from-home or distant alternatives
• Opportunities to develop your skillset and profession
• Generous trip days so you possibly can relaxation and recharge
• A compensation package deal that feels honest to you, together with psychological, bodily, and monetary wellbeing instruments
• Travel trade skilled perks and reductions
• An inclusive work setting the place variety is widely known

At BCD Travel, we worth you—our tradition and success are outlined by our folks. We rigorously think about a variety of goal, gender‑impartial compensation components, together with skilled background, expertise, expertise, and function scope.

This place is marketed throughout a number of European areas. The anticipated annual gross wage ranges by nation are as follows:

• Germany: 29,167 – 34,751 EUR

The remaining wage provided will in the end depend upon the candidate’s {qualifications}, expertise, and site, and will likely be decided in step with inner fairness.

We don’t request wage historical past and are dedicated to equal pay in step with the EU Pay Transparency Directive.

Ready to affix the journey? Apply now!

We’re devoted to constructing a various, inclusive and genuine office. If you’re excited a few function, however your expertise doesn’t align completely, we nonetheless encourage you to use.

We are dedicated to offering affordable and needed lodging to make sure all workers can carry out their roles successfully. For lodging requests or additional info, contact our Talent Acquisition division at [email protected].

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