I train digital images at a University. Some college students work on Macs, some on Windows. There have been points copying or including pictures upon import

We are working in LR Classic. Students have been engaged on drives that have been formatted to match their OS–Mac Extended Journaled for these on Macs utilizing spinning drives, APFS for these on Macs utilizing strong state exterior drives, and NTFS for these engaged on Windows. 

Many college students weren’t capable of copy or transfer information into their LR catalog upon import on each Macs and Windows–the exterior exhausting drive was not accessible–and confirmed up as purple with a warning. Many of the scholars weren’t working with card readers.

The workaround we got here up with was shifting the photographs into the specified vacation spot folder within the finder, after which making an attempt to import by utilizing the “add” perform. However, for a number of college students, the “add or move” perform wasn’t accessible and solely the “copy as a dng” or “copy” have been, however to not the exterior drive. It labored later for a number of the college students, I don’t know in the event that they restarted this system or not, however this was a problem for college students utilizing each Mac and PCs. It was a full class and I used to be usually at one other scholar’s pc after they did it.

What’s happening? I’d contact Adobe tech help, however as a result of it’s an institutional license, that isn’t accessible to me–I’ve to undergo quite a few hoops to get to the University’s admin, however the college students want a solution sooner relatively than later.