Ohio University journey program updates coming Oct. 1

Ohio University has partnered with Christopherson Business Travel (CBT) since 2019 to help the University’s enterprise journey wants.

Beginning Oct. 1, 2026, Ohio University will start a brand new contract with CBT that features a number of updates to the best way journey help is supplied.

The most important change would be the transition from a devoted journey agent assigned completely to Ohio University to a designated crew of CBT brokers. A crew of roughly 5 to 6 brokers will probably be skilled on Ohio University’s journey insurance policies, procedures and account-specific necessities. This crew will work collectively to help University vacationers and supply better protection and continuity of service.

Individual journey

Travelers ought to proceed to make use of Concur to ebook particular person enterprise journey every time attainable.

Booking via Concur stays essentially the most cost-effective possibility for the University and permits vacationers to simply make reservations whereas following University journey necessities.

When a traveler has a extra difficult itinerary or wants help that can’t be dealt with via Concur, they will contact the Ohio University CBT crew:

The designated CBT crew will probably be obtainable Monday via Friday, 8 a.m. to eight p.m. Outside of those hours, the telephone quantity will roll over to CBT’s emergency after-hours brokers for help with pressing journey wants.

Group journey

The biggest change will probably be to the method of arranging group journey. For Ohio University functions, group journey is outlined as 10 or extra airline tickets or lodge rooms included in a single reserving.

Beginning Oct. 1, group journey requests will probably be submitted via a brand new Group Travel Intake Form. The kind will enable the journey arranger to offer CBT with the small print and necessities for the journey.

After the consumption kind is submitted:

1. A CBT agent will contact the journey arranger inside one enterprise day to substantiate receipt of the request.
2. The agent will assessment the journey necessities and request any extra data wanted.
3. The journey arranger will work immediately with that agent all through the reserving course of.
4. A backup CBT agent will have the ability to present continuity if the first agent is unavailable or out of the workplace.

This method is designed to offer group vacationers with a constant level of contact whereas additionally making certain that one other skilled agent is accessible when wanted.

The Group Travel telephone quantity, e mail handle, and consumption kind will probably be obtainable on the Ohio University Group Travel web site starting Oct. 1, 2026.

If you’re liable for reserving group journey and haven’t but been invited to a CBT coaching session, please contact [email protected] to be included in an upcoming coaching session.

What vacationers must know

There isn’t any speedy change to the present course of. Ohio University’s current devoted CBT agent will stay in place via the tip of the present contract on Sept. 30, 2026.

Beginning Oct. 1, vacationers and journey arrangers who’re reserving group journey ought to use the brand new CBT contact data and procedures described above. Additional data and assets will probably be obtainable on the Ohio University Travel web site because the transition date approaches.

If you might have any questions concerning the upcoming change to the service mannequin, please contact [email protected].