Associate Director, Travel Operations – NCAA

Job Summary: The Associate Director, Travel Operations performs a essential function in enabling dependable, excessive‑high quality championship journey (air, floor & lodging) execution throughout NCAA packages. This place companions carefully with journey distributors, inside stakeholders, and management to strengthen operational efficiency, service consistency, and danger mitigation throughout all championship journey actions. 

The function focuses on enhancing finish‑to‑finish journey outcomes by sturdy vendor partnerships, disciplined operational practices, and the efficient use of instruments and knowledge to assist choice‑making. By enhancing visibility, consistency, and accountability throughout journey operations, the Associate Director helps elevate the scholar‑athlete expertise whereas defending operational continuity and monetary stewardship. 

Job Responsibilities 

Championship Travel Operations & Performance 

• Support championship choice‑making by monitoring key points, dangers, and outcomes and making certain well timed escalation and determination.
• Monitor vendor efficiency towards service expectations and advocate enhancements to strengthen reliability, traveler expertise, and worth. 

Operational Effectiveness & Continuous Improvement 

• Maintain clear, sensible documentation of championship journey processes and escalation paths to assist constant execution.
• Identify alternatives to simplify workflows, make clear possession, and scale back friction throughout stakeholders.
• Coordinate consumption and prioritization of operational enhancements to make sure efforts are aligned with championship wants and obtainable capability.
• Support ongoing initiatives that improve the scholar‑athlete and championship expertise by improved journey operations. 

Technology & Tools Enablement 

• Partner with inside groups and journey distributors to optimize using present journey programs and instruments in assist of environment friendly operations.
• Evaluate potential enhancements to instruments and processes that enhance visibility, responsiveness, and traveler expertise.
• Support automation and system enhancements that scale back handbook effort and enhance consistency throughout championship journey actions.
• Maintain standardized templates and playbooks to assist repeatable execution with out including pointless complexity. 

Risk, Policy & Financial Awareness 

• Partner with journey management and FP&A to know journey developments, price drivers, and operational danger elements.
• Track airline and vendor efficiency developments, together with disruption drivers and repair impacts.
• Support price range forecasting and planning by figuring out operational dangers, coverage concerns, and rising journey dynamics.
• Assist with audits and compliance evaluations to make sure applicable controls are maintained.
• Contribute to danger mitigation methods associated to journey disruptions and championship logistics. 

Other duties as assigned

Job Requirements 

• Bachelor’s diploma required. Preferred background in enterprise operations, technology-enabled providers, or advanced program execution.
• 3-5 years of expertise inside a fast-paced setting pushed by course of enhancements, information and analytics required, 5+ years most popular.
• Demonstrated potential to handle a number of initiatives, stakeholders, and deadlines in a quick‑paced setting.
• Preferred expertise working with journey administration corporations, airline carriers, or giant occasion journey packages. 
• Strong operational judgment and skill to make well timed choices in excessive‑stress environments.
• Excellent communication expertise with the flexibility to handle advanced conditions with a number of stakeholders.
• Strong consideration to element, observe‑by, and activity possession.
• Proficiency with journey programs, TMC platforms, and Microsoft Office instruments; familiarity with journey information and reporting platforms most popular.
• Ability to be on name throughout peak championship journey durations.
• Estimated journey: as much as 20%, with seasonality tied to championships.
• This place might be primarily based out of the nationwide workplace in Indianapolis, Indiana. Current work setting is hybrid; 2 days within the workplace and three days are distant.

Key Competencies  

• Effective Communication | Can trade concepts, ideas, opinions, information, and information in order that the message is known with readability and goal.
• Accountability | Holds self and others accountable for measurable high-quality, well timed, and cost-effective outcomes. Determines aims, units priorities, and delegates work. Accepts accountability for errors. Complies with established management programs and guidelines.
• Resourcefulness | The potential to creatively address tough conditions, or uncommon issues. It is about problem-solving and getting issues completed within the face of obstacles and constraints.
• Drive for Results | Can be counted on to constantly accomplish work successfully and effectively, could be very bottom-line oriented, steadfastly pushes self and others for outcomes.
• Problem Solving | Identifies and analyzes issues; weighs relevance and accuracy of data; generates and evaluates different options; makes suggestions. 

Core Values      

• LEADERSHIP | We actively pay attention and regularly try to offer important options, counsel and advocacy for student-athletes and intercollegiate athletics.
• INCLUSION | We search and incorporate completely different views and experiences to drive innovation and influence.
• COMMUNICATION | We decide to an setting of openness to construct belief and make well timed choices.
• COLLABORATION | We work collectively, primarily based on mutual respect, to steer and serve our stakeholders.
• ACCOUNTABILITY | We take possession for our actions and outcomes so as to add worth on daily basis.  

EducationRequired

Equal Opportunity Employer

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