Job Software for Client Service Member (Travel Marketing consultant) – Luxury Travel at Contemporary Prints

About Frontier:

At Frontier, we assist corporations develop full-time, cross-functional groups overseas. We rent the neatest individuals, and we place them in the most effective corporations. We have positioned over 800 hires throughout 50 completely different US based mostly startups and excessive progress corporations.  

Client Service Member | Remote | Luxury Travel 

About Ascend 

Ascend helps founders, traders, and executives e-book worldwide enterprise and first-class flights at charges which can be sometimes 30-80% beneath what you’ll discover on an everyday reserving web site. We mix sensible, proprietary reserving strategies with round the clock private service delivered over WhatsApp. 

We have grown from 12 to 66 individuals in simply over a yr, backed by Bessemer Venture Partners, and 5x’d our income year-over-year. We are at $22M+ ARR and rising quick. Our mission is to make first-class journey accessible to the people who find themselves shaping the world. 

Our shoppers are founders, traders, and senior executives who count on quick, correct, and polished service. They don’t chase confirmations. They belief us to get it proper each time. 

The Role 

We are in search of a Client Service Member who loves the problem of discovering the proper flight, constructing a compelling quote, and delivering genuinely private service to high-expectation vacationers. 

You will personal every consumer request from begin to end: from studying the preliminary message and understanding what the consumer truly wants, by way of trying to find the most effective choices, to writing a elegant quote that makes their resolution simple. You will work throughout a number of reserving methods, together with award journey, loyalty program redemptions, and premium fare stock, and you’ll talk with shoppers in a approach that at all times feels heat, quick, {and professional}. 

This is a person contributor position. You are the individual the consumer interacts with, and your work straight determines the standard of their expertise. 

Compensation 

$1,000/month USD, relying on location and expertise. 

Compensation is reviewed based mostly on efficiency, with clear milestones tied to development. 

What You’ll Do 

Search and Optimization 

• Execute searches throughout a number of reserving methods: award journey, mileage and loyalty program redemptions, artistic routing, and premium fare stock 
• Identify the most effective obtainable choices for every consumer, combining routes, fare lessons, and availability in ways in which genuinely serve their objectives, not simply the obvious outcome • Apply fare guidelines and availability information to search out options which can be each correct and artistic
• Document full pricing particulars, fare guidelines, and reserving necessities in our workflow programs so nothing is misplaced in handover 

Quote Creation and Client Delivery 

• Build polished, well-structured quotes that observe Ascend’s requirements for tone, readability, and formatting 
• Add clear reasoning to each quote: why this route, what the fare guidelines imply for the consumer, the professionals and cons of every choice, and any availability issues they should learn about 
• Deliver quotes inside SLA targets: inside 5 minutes for short-haul requests and inside 25 minutes for long-haul or advanced itineraries 
• Present choices in a approach that makes the consumer’s resolution simple and assured, not overwhelming 

Client Communication 

• Acknowledge each new consumer message inside 30 seconds in order that they know it’s being dealt with 
• Maintain proactive, high-touch communication all through the search and reserving course of 
• Confirm key preferences earlier than quoting: cabin class, routing preferences, loyalty program memberships, and any flexibility on dates or connections 
• Handle follow-up questions, clarifications, and reserving confirmations with professionalism and real heat 

Data Accuracy and Handovers 

• Maintain 100% accuracy throughout all workflow programs and consumer data: job standing, consumer notes, reserving particulars, and preferences up to date in actual time 
• Ensure seamless handovers to the Ticketing and Trip Fulfillment groups so the consumer’s expertise doesn’t have any gaps 
• Document all key consumer interactions and selections so the workforce has full context at each stage 

Escalation and Quality 

• Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead instantly, reasonably than making an attempt to deal with them alone 
• Flag pricing anomalies, coverage considerations, or system points while you spot them • Participate in high quality audits and apply suggestions to repeatedly enhance your work 

What You Bring 

Must Have

• 2+ years in journey operations, luxurious hospitality, or high-touch consumer service the place you perceive what premium service truly seems like from the consumer’s facet
• Hands-on Sabre GDS expertise is necessary for this position. You should already be comfy utilizing Sabre for flight search and reserving. This will not be a talent we are able to prepare from scratch 
• Excellent written communication: your consumer messages are clear, skilled, and really feel private, not like they got here from a template 
• Strong consideration to accuracy: you preserve 98%+ accuracy even if you end up shifting rapidly throughout a number of requests 
• The capacity to handle a number of consumer requests concurrently whereas assembly tight response and supply SLAs 
• A collaborative mindset: you hand off work cleanly, talk proactively along with your workforce, and deal with handovers as a duty, not an afterthought 

Nice to Have 

• Experience with airline mileage packages, award journey, or loyalty factors optimization • Familiarity with premium reserving platforms, workflow instruments, or CRM programs • Background in luxurious journey companies, premium concierge companies, or high-end hospitality 
• Experience dealing with high-net-worth or VIP shoppers 
• Genuine ardour for journey and for locating artistic routing options that others miss 

You don’t have to examine each field. If you’ve gotten 80% of the must-have expertise and real enthusiasm to study, we need to hear from you.