Multi-Property Account Director – Leisure Travel

JOB SUMMARY

•    Accountable for assigned resorts’ respective leisure/wholesale phase.
•    Proactively solicits and handles an outlined account portfolio in collaboration with MP Sales Executive – Leisure Travel.
•    Develops, executes and drives leisure phase technique, motion plans towards new and current goal accounts.
•    Liaises with on-property and above property stakeholders to maximise enterprise alternatives and collaborations.
•    Owns all day-to-day gross sales actions of outlined phase with give attention to implementing and driving the business phase technique, and develops and maintains long-term, value-based buyer relationships that allow the achievement and exceedance of gross sales targets, phase income and particular person gross sales targets.
•    Attends home and world leisure tradeshows, showcases, conferences, trade conferences, workshops and features as required on behalf of assigned properties.
•    Plans and executes nationwide & worldwide gross sales journeys, gross sales calls, website inspections, familiarization journeys and shopper entertainments as acceptable.
•    Proactively identifies and uncovers new prospect accounts for acquisition by way of quite a lot of channels and gross sales instruments.
•    Participates in common enterprise critiques and technique conferences.
•    Ensures enterprise is turned over correctly and in a well timed style for an beautiful service supply and in accordance with model requirements.
•    Analyses and maintains data of consumers, leisure market developments and competitors.
•    Represents Marriott International worldwide, selling the standard picture of the corporate at each alternative, and uncovers further leads for Marriott International   using out there instruments reminiscent of MI Leads, the place relevant.
•    Performs another affordable activity assigned by the MP Assistant Director of Sales & Distribution / MP Director of Sales & Distribution. 
•    Able to exhibit a excessive diploma of self-motivation and to work unsupervised utilizing personal initiative.
•    Maintains strict confidentiality of all issues referring to the Company and Property, plus all different gross sales and personnel-related issues.
 

CANDIDATE PROFILE 

Education and Experience:

• Fluency in English 
• Additional EU language expertise required e.g. French, Spanish, Italian and so on.
• Experience inside luxurious lodge chains/5-star luxurious properties require
• Substantial data and established community of connections inside leisure/wholesale gross sales phase required
• Proven observe of proactive leisure/wholesale gross sales expertise on managerial degree; minimal 2 years of expertise as Sales Manager – Leisure Travel 
• Proven prospecting and luxurious enterprise improvement talents
• Middle East/UAE expertise most well-liked
   

Core Work Activities:

Building Successful Relationships that Generate Sales Opportunities
•    Builds and strengthens enterprise relationships with current and new prospects to allow future bookings and develop leisure market share.
•    Effectively develops useful enterprise relationships inside leisure/wholesale phase to additional broaden buyer base.
•    Works collaboratively with off-property gross sales channels (i.e. Market Sales, Global Sales Organization) to make sure leisure/wholesale gross sales efforts are coordinated, complementary and in alignment with the resorts’ general (gross sales & distribution) technique inside that particular phase.
•    Manages and develops relationships with inside and exterior key stakeholders.

Managing Sales Activities
•    Develops, implements and drives the business technique of the leisure/wholesale phase. Supports company-wide wholesale distribution and direct connectivity efforts.
•    Action plans towards current and new goal accounts to attain and exceed gross sales quotas and achieve market share.
•    Manages a pre-determined variety of leisure accounts in shut collaboration with MP Sales Executive – Leisure Travel to make sure most yield in step with budgetary targets.  
•    Identifies and acquires new potential partnerships by way of quite a lot of channels.
•    Drives suite and villa sale (as relevant) by way of current and new program inclusions and companion activations.
•    Responsible for monitoring charge alignment throughout all wholesale channels with help of income workforce, guaranteeing charge parity.
•    Proactively schedules gross sales calls and corresponding actions reminiscent of website inspections, familiarization journeys, agent trainings, webinars, digital calls, shopper leisure and so on. to strengthen enterprise relationships, educate companions and uncover new enterprise alternatives.
•    Attends worldwide and native leisure showcases, conferences, tradeshows, features and so on. as a consultant of each properties, guaranteeing that the standard picture of the distinctive portfolio is portrayed, and that each alternative is taken to advertise the resorts and Marriott International.
•    Conducts content material checks on e-channels, web sites, and printed/digital brochures to make sure correct particulars in regards to the properties. 
•    Takes accountability for the compilation and execution of quarterly gross sales motion plans as agreed with MP Assistant Director of Sales & Distribution/ MP Director of Sales & Distribution. Communicates any developments, updates, obstacles frequently.
•    Tracks month-to-month phase outcomes, displays manufacturing/weekly pick-up and handles the corresponding reviews accordingly.
•    Executes and helps the operational facets of leisure enterprise booked (incl. buyer correspondence).
•    Handles VIP friends’/companions’ reservations with utmost care and a focus, communicates with respective departments for any required preparations, meet & greets and so on.
•    Takes private accountability to make sure that requirements are maintained and that out there techniques/instruments are utilized to their full capability.  
•    Maintains efficient name goal, up-to-date exercise and related info for every key account and ensures comply with up is executed in a well timed method.
•    Owns and ensures an environment friendly day-to-day operation of the leisure phase.
•    Understands and is able to precisely hand over any leisure group and occasion enquiries to Groups & Events workforce.
•    Takes private accountability for understanding the general business technique and budgetary pointers, enabling empowered decision-making in all charge negotiations.
•    Collaborates with advertising division for brand new initiatives, out-of-the-box concepts, and so on. to drive efficiency and publicity.
•    Participates in common enterprise critiques and technique conferences offering an replace on the journey phase efficiency and developments. Active involvement within the annual funds planning course of.
•    Supervises help workers within the planning, administration and execution of assigned duties and another gross sales associated actions, as required. Assist when wanted in recruiting, directing, managing, coaching and training gross sales associates.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
•    Understand resorts’ enterprise combine and the way leisure phase ties into general technique.
•    Analyses and maintains data of consumers, leisure/wholesale market developments, rivals’ strengths and weaknesses, financial developments, provide and demand and so on. to permit for optimum promoting. Monitors, collects, analyses information and communicates info accordingly to adapt promoting methods and align gross sales actions based on wants.
•    Closes essentially the most worthwhile enterprise alternatives for the resorts based mostly on market situations and placement wants.
•    Gains understanding of the resorts’ major goal prospects and repair expectations. Serves the purchasers by understanding their enterprise, necessities and potential issues as a way to supply enhanced options each previous to and through the keep/program/occasion.

Providing Exceptional Customer Service 
•    Partners with reservations, income, lodge operations and different involved departments to offer an exemplary customer support, whereas constructing long-lasting enterprise relationships and loyalty to Marriott International
•    Sets a optimistic instance and collaborates with varied departments to create distinctive moments for the shoppers on property, guaranteeing that expectations are exceeded.
•    Executes and helps the corporate’s service requirements, driving buyer loyalty by delivering constant service excellence all through every buyer expertise.
•    Interacts with shoppers to acquire suggestions on product high quality and repair ranges.
•    Demonstrates excessive vitality ranges to inspire and encourage the workforce to give attention to constantly offering the best degree of customer support.
•    Conducts coaching for associates about leisure/wholesale phase, initiatives, necessities and expectations.  
 

Additional Responsibilities

• Conducts and coordinates website inspections for resorts, as required.

• Performs different duties, as assigned, to satisfy enterprise wants.