Job ID:26016451 – Executive Travel Scheduler

Job Description:

At Bank of America, we’re guided by a typical function to assist make monetary lives higher by the ability of each connection. We do that by driving Responsible Growth and delivering for our purchasers, teammates, communities and shareholders daily.

Being a Great Place to Work and offering a tradition of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive office the place each teammate has the chance to succeed, construct a profession and contribute to our shared success. This consists of attracting and growing distinctive expertise, recognizing and rewarding efficiency, and supporting our teammates’ bodily, emotional, and monetary wellness by reasonably priced, aggressive and versatile advantages.

We worth the distinctive views people carry from all backgrounds and profession paths – whether or not formed by army service, neighborhood faculty schooling, or a variety of labor and life experiences. These journeys foster resilience, management and innovation, strengthening our workforce and positively affect the communities we serve.

Bank of America is dedicated to an in-office tradition that helps collaboration, engagement, and profession improvement. Our method consists of clear in-office expectations, whereas offering an applicable degree of flexibility primarily based on role-specific tasks and enterprise wants.

At Bank of America, you possibly can construct a profitable profession with alternatives to be taught, develop, and make an affect. Join us!

Job Description:
This job is accountable for managing government journey scheduling and reservations of inside flights. Key tasks embody the profitable design, supply and communication of journey schedules. Job expectations embody supporting a number of inside and exterior stakeholders to Bank of America and delivering a protected and high quality journey expertise for workers.

*This function requires night and weekend assist on a rotational schedule*

Responsibilities:

• Coordinates all journey preparations for workers and purchasers together with scheduling, updating and canceling

• Acts as major contact for worker journey associated inquires

• Communicates well timed updates, adjustments and wishes of each workers and shopper

• Follows all coverage and procedures as outlined by Bank of America company journey

• Operate productively and effectively utilizing trendy journey instruments and expertise

• Interact and supply direct assist to senior administration of the financial institution to help with the scheduling/coordinating of future journey requests

• Act as the purpose of sale on all Domestic & International journey necessities, arranging each routine and complex journey for air, rail, automotive, and lodge lodging, utilizing (GDS) – Native Sabre in coordination with Corporate Aviation

• Provide consultative recommendation, options, and proposals guaranteeing adherence to the expense commonplace

• Aligning with all authorized commonplace necessities, which embody required coaching, compliance, and sanctions

• Deliver expectations on particular person/shared staff objectives and assist all enterprise Key Performance Indicators. Proactively overview your efficiency to verify on and enhance efficiency

• Handle the end-to-end reserving course of by the ticketing and order success, both over the phone, through messaging, or e-mail servicing platforms

• Operate in multi-channel (telephone, e-mail & chat) servicing environments the place you might be accountable to key efficiency indicators of success, equivalent to buyer satisfaction, and key effectivity metrics

• Use constructive phone service methods; act on particular buyer requests and preserve wonderful shopper relations

• Review and reconfirm Executive Travel reservations/PNR for ticketing, high quality/accuracy, shopper important points, vendor providers, or lowest fare

Required Qualifications

• Prior expertise in Business (Corporate) Travel or supporting government journey wants/requests

• Experience working in a high-touch service setting and offering White Gloved shopper service the place efficiency is measured

• Demonstrated studying agility and talent to behave on constructive suggestions

• Knowledge and/or expertise of:

  • Booking of Air, rail, lodge, automotive/transportation wants

  • Calculating and Processing exchanges

  • Understanding of fares and ticketing guidelines, for automotive, air, and lodge journey

• Strong consideration to element and be capable to downside resolve important points. Be capable of make important selections shortly and successfully

• Ability to analysis and resolve customer support and traveler points independently and /or with provider

• Possess understanding of journey traits and business commonplace processes

• Polished oral and written communication expertise. Be capable of talk successfully with senior administration

• Thorough – Act with integrity, and deal sensitively with private and confidential traveler info

• Problem Solving, with a course of enchancment perspective

• Able to work below stress, with a way of urgency whereas sustaining an expert rapport and multi-task, accepting, and adapting to vary shortly and expertly

• Strong MS workplace experiences (Word, Excel, PowerPoint)

• Effective planning and group expertise

Desired Qualifications:

• Experience working with Native Sabre GDS system

• Previous expertise with aviation scheduling software program (Professional Flight Management – PFM is most popular)

• Ability to positively affect staff and friends

Skills:

• Attention to Detail

• Customer and Client Focus

• Decision Making

• Prioritization

• Written Communications

• Critical Thinking

• Data Collection and Entry

• Innovative Thinking

• Policies, Procedures, and Guidelines Management

• Relationship Building

• Active Listening

• Adaptability

• Business Operations Management

• Issue Management

• Problem Solving

Minimum Education Requirement: High School Diploma / GED / Secondary School or equal

It is illegal in Massachusetts to require or administer a lie detector take a look at as a situation of employment or continued employment. An employer who violates this legislation shall be topic to prison penalties and civil ​legal responsibility.​  

Internal workers who’re presently working from dwelling are nonetheless eligible to use. However, if chosen for the function, chances are you’ll be required to work onsite in accordance with the office excellence coverage.

Shift:

1st shift (United States of America)

Hours Per Week: 

40