IoT gadget maker AcuRite shares reasoning for killing prospects’ favourite app

Keeping each apps not “sustainable”

Online complaints counsel that AcuRite has prospects who’re content material with My AcuRite’s capabilities. However, sustaining the app long-term isn’t sustainable for AcuRite, Bovee mentioned.

“The technology behind My AcuRite is obsolete and can no longer be maintained,” he mentioned.

AcuRite is declining to take care of two apps with a purpose to lower your expenses but additionally attributable to “long-term supportability,” the manager mentioned.

“Even if [My AcuRite] continues to function for many users, the underlying systems require ongoing maintenance, updates, hosting, monitoring, security support, and compatibility work as phones, operating systems, cloud services, and third-party integrations continue to change,” Bovee mentioned.

New on-line dashboard coming

As AcuRite introduced the tip of its first app, it additionally eliminated the web dashboard that allow customers handle their gadgets via an online browser.

“Because the web dashboard, mobile app, cloud services, and device connections were all tied to the same older system, browser access cannot be maintained separately once the platform is retired,” Bovee defined.

He mentioned AcuRite is planning a brand new web-based dashboard for AcuRite NOW, however he couldn’t verify the discharge date.

Despite buyer frustrations, Bovee hopes that the brand new app gained’t result in long-time customers abandoning their gadgets, since AcuRite went “to great expense to bring those legacy weather stations along” to the brand new platform.

“We know the move to AcuRite NOW has not been as smooth as some customers expected, and we understand the frustration that creates. We’re not dismissing that feedback,” Bovee mentioned. “We’re asking for patience as our team continues to fix issues, improve usability, and build out the new platform. Our goal is to earn back confidence by making AcuRite NOW the best user experience in home weather stations.”